Admissions Coordinator (86369)

Regency Integrated Health Services•Edna, TX

16d•Onsite

About The Position

The Admissions Coordinator supports the sales department’s activities in the pre-admission, admission, discharge, and follow-up processes. This role is responsible for assisting the Admission Director in developing census and quality mix by providing prospective residents and/or responsible parties with appropriate information to assist in their decision. The coordinator will also assist with completing and implementing the facility's sales plan, handling phone inquiries, conducting tours, and ensuring the timely and accurate completion of admissions paperwork. This position ensures a smooth transition from home or hospital to the facility through clear communication with all necessary departments.

Requirements

High School diploma
Excellent customer service and interpersonal skills
Problem solving and decision making abilities
Ability to work well with an interdisciplinary team
Experience working in a skilled nursing facility is desired.

Responsibilities

Assist the Admission Director in developing census and quality mix by providing prospective residents and/or responsible parties with appropriate information to assist in their decision.
Assist Admissions Director and/or Administrator with completing and implementing the facility 30/60/90 day sales plan.
Handle phone inquiries, conduct tours, and ensure the timely and accurate completion of admissions paperwork.
Ensure a smooth transition from the home or hospital to the facility with clear communication to all necessary departments.
Handle walk-in or telephone inquiries and invite referral sources to the facility.
Gather nursing information from central admissions (when applicable), referral sources, and clinical liaisons.
Follow up on inquiries by conducting tours of the facility, completing inquiry forms for admission paperwork, and providing all inquiries with collateral about the facility.
Review a list of unoccupied beds and make pre-admission reservations according to the type of case and accommodation required daily and as necessary.
Ensure that a model room is maintained in the facility and is tour ready, notifying appropriate departments when deficient.
Ensure a smooth patient transition to the facility, overseeing the timely and accurate completion of admission agreements and welcome packets, and accurate communication to the clinical team and other department heads.
Develop and maintain relationships with existing customers within the general community and develop new referring relationships within the medical professional community.
Communicate with referral sources for the purpose of educating and building awareness of the facility's scope of services.
Manage and train the internal backup sales/admission team on inquiries, tours, closing skills, and customer-oriented completion of the Admissions Agreement and Welcome packet.
Promote facility services, including nursing and therapy services.
Follow company sales cycle process, including cold calling and making appointments with potential referral sources, closing the call, and follow-up plans.
Understand and explain products, services, and benefits offered by the facility to referral sources, potential residents, family members, and other inquirers.
Review a potential resident’s chart and explain to a licensed nurse some of the reasons the facility would or would not be able to admit the potential resident.
Read and familiarize self with Nursing Home regulations.
Read and understand past facility surveys and the 5-star rating system and be able to explain the survey process and results, along with the 5-star rating system, to both a potential resident family and the referral source.
Understand and explain financial eligibility to a referral source, potential referral, or a family member.
Screen a potential referral utilizing the clinical and financial grids.
Use Referral Screening form to screen residents.
Ensure PASSR is completed upon admission.
Respond to calls from hospitals regarding potential admissions within 30 minutes.
Input demographic, financial, and waitlist information into Electronic Medical Director for all referrals.
Maintain and update Admissions Team Meeting form daily.
Assist with implementing policies and procedures pertaining to inquiries, tours, and admissions.
Complete Customer Service QA form and provide to appropriate facility, regional, and corporate teams when a complaint is received from an assigned account.
Plan on at least one community-invited special event each quarter.
Stay current and familiarize self with current healthcare and community trends.
Responsible for the completion of Admissions Surveys and scorecard.
Assist with maintaining and implementation of the facility customer service program and objectives.
Attend daily huddle calls with the regional team.
Participate in off-hour, holiday, and weekend on-call duty as assigned.
Other duties as assigned.