Admissions Coordinator (Remote)

Pyramid Healthcare • Altoona, PA

2d • Remote

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Requirements

• High School Diploma
• Strong communication skills, both written and verbal
• Ability to retain and recall knowledge as it relates to EMR and marketing applications, as well as behavioral health
• Exceptional interpersonal and rapport building skills – well developed listening skills, patience, and empathy
• Ability to manage time and organize work flow to ensure all call situations are handled efficiently and timely
• General knowledge of behavioral health overall and general needs of the public as it relates to mental health and substance use
• Ability to work autonomously and at times, under high stress situations related to psychiatric crisis calls

Nice To Haves

• 1+ Year Customer Service Experience Preferred
• 1+ Year Healthcare Related Work Experience Preferred

Responsibilities

• Answer all calls through appropriate call queues
• Resolve all questions from callers and/or route call to appropriate site/department
• Complete all documentation in EMR and marketing systems related to calls
• Complete initial prescreening and make determination of appropriateness for scheduling based on exclusionary guidelines
• Schedule new and returning patients appropriately in EMR system
• Complete follow-up duties necessary to resolve all outstanding issues, and complete scheduling of LOCA for new/returning patients
• Complete outbound call duties – related to calls and/or assigned tasks (voicemails, faxes, web submissions, team email monitoring)
• Maintain performance as related to KPIs and performance/quality review measures

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED