Admissions Coordinator

San Francisco Campus for Jewish Living•San Francisco, CA

9d•Onsite

About The Position

The San Francisco Campus for Jewish Living (SFCJL) is seeking an Admissions Coordinator & Intake Coordinator to support admissions operations for the Jewish Home & Rehab Center. This role is responsible for coordinating safe and efficient transitions for incoming residents and patients, working closely with hospitals, community stakeholders, referral partners, and interdisciplinary teams. The goal is to facilitate admissions, support census growth, and ensure exceptional customer service throughout the admissions and intake process.

Requirements

High school diploma or equivalent required
Minimum of one (1) to two (2) years of Skilled Nursing Facility (SNF) admissions experience required
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Demonstrated ability to work effectively in a fast-paced environment.
Ability to multitask with urgency while maintaining professionalism and sensitivity.
Strong interpersonal skills with the ability to manage sensitive and confidential information.
Demonstrated ability to build and maintain strong relationships with referral sources, families, clients, and colleagues.
Excellent organizational, customer service, written, and verbal communication skills.
Ability to lift, push, and pull a minimum of twenty-five (25) pounds.
Ability to exert muscle force to lift, push, pull, or carry.
Ability to use abdominal and lower back muscles over time without fatigue.
Ability to stand and/or sit for extended periods.
Ability to bend, stoop, stretch, twist, sit, and reach.
Fine motor skills with good visual and auditory acuity.

Nice To Haves

AA, AS, BA, or BS degree preferred
Skilled nursing billing and insurance experience preferred

Responsibilities

Assist in the management of census and patient/resident throughput with a focus on achieving and exceeding census goals and targets.
Support application throughput and data entry across multiple systems and platforms, including EMR, Allscripts, Curaspan, Referral Manager PRO, fax, phone, email, and LTC roster systems.
Provide ongoing phone, email, and customer service support for Short-Term Care and Long-Term Care inquiries.
Conduct tours of units and respond to inquiries and applicants in a timely and professional manner.
Communicate with Case Managers regarding admissions processes and status updates to ensure smooth transitions from hospital to skilled nursing care.
Assess and review Long-Term Care applications for completeness and appropriateness for admission.
Follow up with applicants regarding outstanding documentation or requirements until the admissions process is finalized.
Conduct room checks to ensure rooms are prepared for incoming admissions and arrange DME orders as needed.
Collaborate with Clinical Liaisons to identify and communicate clinical admission requirements to the interdisciplinary team.
Create and complete admissions paperwork for incoming residents and patients.
Enter admissions into the EMR system, take patient photographs, and upload appropriate documents into the EMR.
Review and verify insurance eligibility and benefits; obtain authorizations as needed.
Maintain understanding of contracted insurance providers and accurately input payer information into the EMR system.
Establish and maintain professional relationships with referral sources, physicians, hospitals, and healthcare providers to support referral growth.
Represent JHRC professionally within the community and maintain a customer-service-oriented approach at all times.
Attend staff meetings and educational in-services as assigned.
Cross-train and provide departmental coverage as needed.
Conduct screenings for potential admissions, including Megan’s Law, immunizations, and PASSR reviews.
Prepare admissions memos and communicate admissions information to nursing units.
Welcome newly admitted residents and orient them to their room and surroundings.
Assist patients and families with customer service needs as appropriate.
Monitor cleanliness of elevators and entryways and communicate maintenance or housekeeping needs.
Assist with answering call lights and supporting resident needs when necessary.
Perform other duties as assigned.