Admissions Coordinator

Discovery Behavioral Health•Houston, TX

2d•$46,000 - $50,000•Onsite

About The Position

PaRC (Prevention and Recovery Center) is looking for talented healthcare professionals to join our team! Part of the Discovery Behavioral Health family of brands, we are dedicated to helping our patients and their families cope with alcohol and substance abuse and find a path of hope, health and healing. Our success and outstanding reputation for quality programs in the field of recovery depend on the motivated, enterprising and qualified professionals we recruit and retain. Our employees are caring and committed. They enable us to give exceptional and pioneering treatment and the tools individuals, and their families need to reclaim sobriety and pursue rich lives. If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you've come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.

Requirements

High School Diploma or equivalent
Office etiquette
Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)
Ability to build and sustain trusting relationships with diverse individuals and groups.
Ability to maintain confidentiality of sensitive information and adhering to ethical standards.
Actively offering assistance to team members when needed and celebrating team achievements collectively.
Ability to establish and maintain cooperative relationships with community-based organizations, patients, families, vendors, and other resources to promote client services, care, education, and advocacy.

Nice To Haves

SalesForce proficiency
Ability to talk and type
Accurate input
Ability to utilize all features efficiently ie uploading, scanning, emailing and forms
Accurate and timely daily updates
Proper use of system reports and alerts
Ability to efficiently gather pertinent information in initial call while inputting in CRM
Conscientious input of pre-admission data in CRM – repeating of number and spelling
Obtain referral and treatment team information
Gather all insurance info and promptly initiate verification process
Knowledge and articulation of features, advantages and benefits of programing
Place potential client on House Status Board
Monitor benefit request to be sure we get it back in a timely manner
Immediately notify family of benefits
Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
Keep family engaged in communication and informed of next steps
Conduct pre-admission screenings
Gather medical data/records
Gather clinical data and treatment team information
Identify clinical or medical red flags and alert appropriate personnel
Obtain appropriate approvals when indicated (medical, clinical, etc.)
Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
Proper coordination with business office and management personnel to complete SCA
Communication with house regarding admissions and receive mutually agreeable admission time
Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
Update client status in CRM
Generate EHR record for incoming client
Thorough and effective pre-admission screenings
Proper consents and records received and filed
House Status and reporting accuracy
Admission paperwork complete and in compliance
Accurate and timely notations in CRM and EHR and all supporting data uploaded
Professionally written - correct email/fax/written correspondence utilizing departmental templates

Responsibilities

Respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.
Maintain a professional demeanor at all times, holding to a high standard of communication, behavior and attitude when communicating with clients and other professionals.
Be respectful and courtesy in all verbal, written and face-face communications.
Possess the knowledge of program and protocols while exuding confidence of such.
Maintain confidentiality and integrity of staff, clients and referrals.
Demonstrate proper and respectful interpersonal communication at all times.
Work as an active team member at all times.
Maintain appropriate eye contact when speaking and listening.
Sit attentively in meetings.
Respect boundaries of others unspoken and spoken.
Actively solicit feedback about performance.
Demonstrate a willingness to learn.
Ability to problem solve from a solution based place.
Welcome caller in an inviting and receptive manner.
Introduce oneself and initiate a dialog with the caller.
Speak clearly and concisely.
Demonstrate active listening skills.
Convey authentic empathy and compassion through words and tone of voice.
Able to communicate effectively the compelling features of the program.
Communicate effectively w/ program directors, medical doctors and directors.
Manage daily work within acceptable departmental time frames.
Prioritize case work in a manner that serves the highest good of clients and program.
Complete Special Projects; meeting or exceeding time frames.
Apply a team approach to daily work.
Communicate effectively with team members.
Promptly respond to requests from team members.
Be open and available to all team members while possessing a positive attitude.
Be aware of team members need for assistance and offer said assistance.
Take constructive criticism/feedback offered by supervisors and team members and apply it.
Actively participate in sharing successes with team.
Treat all other program staff as team members sharing a common goal.
Maintain a neat and orderly work station.
Follow the checklist to ensure all steps to an admission have been properly taken.
Maintain accurate and up to date records.
Daily update of all resident data.
Keep all active files in a neat and orderly fashion for ready access by co-workers.
Promptly file all closed/admitted cases upon completion in the appropriate departmental file cabinet.
Keep referral information up to date and in an accessible location.
Keep all training information in their Admissions Binder for easy reference.
Possess an active and up to calendar or events and tasks readily available.
Possess knowledge of steps to achieve a commitment for care.
Ability to demonstrate active listening skills.
Ability to connect with clients, families and referral sources through effective rapport building.
Effectively discern if a caller meets initial criteria (within 2-3 minutes).
Efficiently refer caller out to network partners if and when they fail to qualify.
Identify and investigate all flags that could disqualify a client.
Knowledge and articulation of program features, advantages & benefits.
Speak passionately about the program while controlling the flow and direction of the call.
Ability to end a qualified or unqualified call with client feeling we are serving their highest needs and best interests.
Ability to talk and type.
Accurate input into Salesforce.
Ability to utilize all features of Salesforce efficiently (uploading, scanning, emailing and forms).
Accurate and timely daily updates in Salesforce.
Proper use of Salesforce system reports and alerts.
Answer prospect calls in an effective and professional manner.
Efficiently gather pertinent information in initial call while inputting in CRM.
Conscientious input of pre-admission data in CRM – repeating of number and spelling.
Obtain referral and treatment team information.
Gather all insurance info and promptly initiate verification process.
Knowledge and articulation of features, advantages and benefits of programing.
Place potential client on House Status Board.
Monitor benefit request to be sure we get it back in a timely manner.
Immediately notify family of benefits.
Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization.
Keep family engaged in communication and informed of next steps.
Conduct pre-admission screenings.
Gather medical data/records.
Gather clinical data and treatment team information.
Identify clinical or medical red flags and alert appropriate personnel.
Obtain appropriate approvals when indicated (medical, clinical, etc.).
Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans.
Proper coordination with business office and management personnel to complete SCA.
Communication with house regarding admissions and receive mutually agreeable admission time.
Send confirmation call and email to family that covers admit time, house, location, insurance, necessary funds and next point of contact.
Update client status in CRM.
Generate EHR record for incoming client.
Perform thorough and effective pre-admission screenings.
Ensure proper consents and records are received and filed.
Maintain accuracy in House Status and reporting.
Ensure admission paperwork is complete and in compliance.
Make accurate and timely notations in CRM and EHR and upload all supporting data.
Professionally write correct email/fax/written correspondence utilizing departmental templates.