Admissions Coordinator/Social Services Designee

NEWCare•Crivitz, WI

About The Position

NEW Care, Inc. is seeking a full-time Admissions Coordinator/Social Services Designee for its skilled nursing facility. The role interacts with current and prospective residents, families, and visitors and works with management on census development, community relations, and education for existing and new referral sources. In partnership with management, the coordinator assists with resident admissions and plans and implements medically related social service programs based on residents’ and families’ individual needs. The position participates in care conferences and care planning, helps identify and address residents’ social, emotional, and psychological needs, supports residents’ potential during their stay, and assists with discharge planning when appropriate. The stated wage range is $18.00 to $22.00 per hour, based on experience and related skills, with details to be discussed during the interview. NEW Care, Inc. has provided supportive living services to Crivitz and surrounding communities since 1965. The organization describes its goals as providing a home-away-from-home experience for long-term residents and helping short-term rehabilitation patients return to their homes. NEW Care, Inc. is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.

Requirements

High school diploma or equivalent.
At least one year of experience in a healthcare or social services setting.
Ability to recognize and understand residents’ psychosocial and emotional needs.
Strong verbal and written communication skills.

Nice To Haves

Associate degree in social work, healthcare, or a related field.
Two to three years of experience in a healthcare or social services setting.

Responsibilities

Conduct admission interviews with residents and families to complete confidential psychosocial histories and assessments, identify concerns, facilitate treatment plans and goals, and complete advance directives.
Act as a liaison among families, residents, and employees regarding complaints, concerns, requests, and information, and help ensure care standards and quality resident care.
Advocate for and educate residents, family members, and employees about the Residents’ Bill of Rights.
Cultivate and maintain professional relationships in local health care markets.
Generate referrals by building relationships with hospitals, physicians, independent and assisted living facilities, and other community resources.
Coordinate tours, admissions, insurance verifications, and pre-certifications.
Facilitate admission decisions and support a positive admission experience, including helping residents adjust to the facility.
Visit residents and help them access resources that promote wellbeing.
Review, document, and investigate grievances and reports of lost items, and provide appropriate oral or written reports and recommendations to the Administrator.
Attend resident care plan meetings and contribute as a member of the care team.
Prepare and maintain Social Services documentation.
Coordinate discharge planning and services with outside agencies for residents and families.
Assist with the annual in-service on resident rights.
Assist with the Resident Council.
Follow organizational policies and procedures and federal and state laws governing the privacy of protected health information.