Admissions Coordinator/Social Services Designee

NEWCare•Crivitz, WI

1d•$18 - $22

About The Position

NEW Care, Inc. is seeking a full-time, energetic, experienced Admissions Coordinator/Social Services Designee for its skilled nursing facility. The position interacts with current and prospective residents, families, and visitors. In partnership with management, the coordinator supports census development and community relations and education with existing and new referral sources; processes resident admissions; plans and implements medically related social services based on residents’ and families’ individual needs; and participates in care conferences and care planning. The role helps identify and meet residents’ social, emotional, and psychological needs, supports their potential and wellbeing during their stay, and assists with discharge planning when appropriate. The wage range is $18.00 to $22.00 per hour, based on experience and related skills, and will be discussed during the interview. NEW Care, Inc. has provided supportive living services to Crivitz and surrounding communities since 1965, with the goal of providing a home-like experience for long-term residents and helping short-term rehabilitation patients return home. The organization is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.

Requirements

High school diploma or equivalent.
At least one year of experience in a healthcare or social services setting.
Ability to recognize and understand residents’ psychosocial and emotional needs.
Strong verbal and written communication skills.

Nice To Haves

Associate degree in social work, healthcare, or a related field preferred.
Two to three years of experience in a healthcare or social services setting preferred.

Responsibilities

Conduct admission interviews with residents and families to complete confidential psychosocial histories and assessments, identify concerns, facilitate treatment plans and goals, and complete advance directives.
Serve as a liaison among families, residents, and employees regarding complaints, concerns, requests, and information, and help ensure care standards and quality resident care.
Advocate for and educate residents, families, and employees about the Residents’ Bill of Rights.
Cultivate and maintain professional relationships in local health care markets.
Generate service referrals by building relationships with hospitals, physicians, independent and assisted living facilities, and other community resources.
Coordinate tours, admissions, insurance verifications, and pre-certifications.
Facilitate admission decisions and support a positive admission experience, including helping residents adjust to the facility.
Visit residents and assist them with resources that promote wellbeing.
Review, document, and investigate grievances and reports of lost items, and provide appropriate oral or written reports and recommendations to the Administrator.
Attend resident care plan meetings and contribute as a member.
Prepare and maintain Social Services documentation.
Plan resident discharges in coordination with outside agencies to arrange care and services for residents and/or families.
Assist with the annual in-service on resident rights.
Assist with the Resident Council.
Follow organizational policies and procedures and federal and state laws concerning privacy of protected health information.