Admissions Clerk

Melissa Memorial Hospital•Holyoke, CO

5d•Onsite

About The Position

The Patient Access Representative is responsible for the accurate and efficient registration of patients entering the hospital or clinic for inpatient, outpatient clinic visit, specialty care, or emergency services. This role ensures all demographic, insurance, and billing information is collected correctly, while providing a high level of customer service and maintaining compliance with regulatory standards.

Requirements

High School diploma or equivalent.
1+ year of experience in a healthcare or customer service setting, preferably in registration or admissions.
Basic understanding of medical insurance, billing, and HIPAA regulations.
Proficient in Microsoft Office and Electronic Health Record (EHR) systems (e.g., Athena).
Strong communication, organizational, and interpersonal skills.

Nice To Haves

Bilingual (e.g., Spanish/English) highly preferred due to patient population.
Experience in hospital or clinic setting.
Familiarity with medical terminology.

Responsibilities

Greet and register patients for hospital services including admissions, outpatient visits, and emergency care.
Obtain and verify patient identification, demographic data, insurance details, and physician orders.
Verify insurance eligibility and benefits at the time of registration.
Collect co-pays, deductibles, and provide cost estimates as needed.
Screening and application processing for Hospital Discounted Care
Accurately enter patient information into the hospital’s Electronic Health Record (EHR) system.
Ensure completeness and accuracy of registration records for billing and compliance purposes.
Provide excellent customer service to patients, families, and healthcare providers.
Address patient inquiries regarding registration, insurance, and hospital policies.
Adhere to HIPAA and all hospital policies regarding patient privacy and confidentiality.
Follow internal procedures for financial assistance, emergency registrations, and consent forms.