Admissions Clerk

Appalachian Regional Healthcare•Middlesboro, KY

21h•Onsite

About The Position

The Admissions Clerk is responsible for efficient and courteous registration, transfer, and discharge of patients. This role serves as the general receptionist for the hospital, greeting patients and visitors in person or by phone in a courteous manner. The clerk provides general information concerning the hospital and/or patient's condition in accordance with hospital guidelines and secures signatures on documents if required. They operate the communication system, placing and answering telephone calls, paging or contacting staff, and keeping appropriate records, and assist in locating patient's families. The Admissions Clerk determines patient's needs by admitting to hospital or referring to appropriate facility and escorts patient to proper area or arranges for transportation. They maintain a roster of inpatients by names, bed number, and religious preference, reporting daily on admissions and discharges; maintain the elective admission schedule and contacts patients when rooms are available. This role prepares all necessary records relating to admission, payment, and discharge of patient. The clerk pulls patient charts, maintains appointment schedules, handles money, and retains custody of hospital keys as required. They may assist patients in and out of vehicles, operate various office equipment, and perform cashier duties such as receipt of payment and issuance of receipts. Other related duties are assigned as needed.

Requirements

High School Diploma or GED equivalent required.
Experience dealing with the public preferred.
Three (3) to six (6) months of on-the-job training required to achieve proficiency in assigned duties and responsibilities.
Ability to operate routine office equipment, including postage meter, typewriter, display terminal and printer, adding machine, copy machine, fax machine, Medifax machine, and communication systems.
Ability to type accurately at a minimum of 30 words per minute.
Strong customer service and interpersonal communication skills.
Ability to interact professionally with patients, visitors, and staff.
Basic clerical and office administration skills.
Ability to learn and perform assigned duties efficiently following training.
Attention to detail and accuracy in completing clerical tasks.

Responsibilities

Serves as general receptionist for the hospital, greeting patients and visitors in person or by phone in a courteous manner.
Provides general information concerning the hospital and/or patient's condition in accordance with hospital guidelines and secures signatures on documents if required.
Operates communication system placing and answering telephone calls, paging or contacting staff, and keeping appropriate records and assists in locating patient's families.
Determines patient's needs by admitting to hospital or referring to appropriate facility and escorts patient to proper area or arranges for transportation.
Maintains a roster of inpatients by names, bed number, and religious preference, reporting daily on admissions and discharges; maintains elective admission schedule and contacts patients when rooms are available.
Prepares all necessary records relating to admission, payment, and discharge of patient.
Pulls patient charts, maintains appointment schedules, handles money, retains custody of hospital keys as required.
May assist patients in and out of vehicles.
Operates various office equipment.
Performs cashier duties; e.g. receipts of payment and issuance of receipts.
Performs other related duties as assigned.