Admissions Clerk - Intake Support

Saint Francis Health System

2d•Onsite

About The Position

The Admissions Clerk is responsible for providing excellent customer service for acutely ill patients and their families. The Admissions Clerk registers each patient, conducts safety screening of the patients and visitors coming into the assessment area, helps maintain a positive and safe patient milieu in the Clinical Assessment Department and assists in managing the patient's clerical documentation. This employee is responsible for the Laureate campus switchboard, for managing the intense privacy and safety protocols for all patients' visitors, and for assisting in monitoring fire alarms systems for the Laureate complex.

Requirements

High School Diploma or GED.
1 - 2 years related experience.
Excellent communication, telephone, customer relations and organizational skills.
Ability to work in a fast-paced environment.
Working knowledge of basic computer operations.
Effective interpersonal skills.
Demonstrated ability to be detail-oriented and able to manage multiple tasks.
Ability to manage multiple priorities while working in an high-pressure environment.

Responsibilities

Provides a professional and cordial welcome to all visitors and patients.
Provides excellent customer service to all who request services, help or information.
Registers patients in the database.
Obtains necessary consent information.
Takes photographs of patients being admitted according to policy.
Provides education to patients and families about admission to the inpatient department, use of patient privacy codes, and management of patient belongings.
Follows all policies regarding admission and registration.
Promotes the safety of patients and staff in the Clinical Assessment Department and other areas of the Laureate campus by insuring that patients and family members are processed through the walk-through metal detector according to procedure and that weapons and other forms of contraband are not brought into the treatment environment.
Assists in monitoring the fire alarm system for the Laureate campus.
Observes patients' behaviors while in Clinical Assessment, alerts the Intake Counselor of potentially volatile patient situations, and maintains a safe and positive patient milieu in the assessment area.
Manages the main Laureate switchboard.
Takes messages for Intake Counselors from patients or family members.
Coordinates transfer of patients from the Clinical Assessment Department to the appropriate treatment unit.
Escorts patients to the inpatient unit as needed.
Complies with departmental and hospital policies and procedures, safety, environmental and infection control standards, and all laws to which the hospital is subject.