Admissions Care Manager

Paragon•Lakewood, CO

80d•Hybrid

About The Position

Paragon Behavioral Health Connections is a comprehensive behavioral health organization dedicated to positively impacting individuals and families through compassionate, client-centered care. We aim to deliver personalized care that uplifts clients and builds supportive connections within communities. Through community-based or in-home services, and digital solutions, we meet clients where they are physically and emotionally to provide the right support at the right time. Serving communities across Colorado, we offer equitable and creative "one-stop" behavioral health services, including in-home mental health and substance use treatment, crisis stabilization, early childhood support, intensive outpatient programs, assertive community treatment, medication management, and wrap-around support. Our vision is to empower individuals and families with complex needs to overcome challenges, build essential skills, and access resources for long-term well-being. Our programming includes intensive care management, Crisis Stabilization, Assertive Community Treatment (ACT), Child First, integrated co-occurring Intensive Outpatient treatment, individual and family therapy, medication management (including MAT), peer support, supported employment/housing, and holistic recovery services.

Requirements

A confirmed bachelor’s degree in a relevant field in Counseling, Social Work, or related field is required.
One year of relevant experience in Behavioral Health and/or Case Management is preferred.
Bilingual (Spanish) preferred.
Valid driver’s license, auto insurance, willingness to travel to homes/communities.
Requires living in or near the location of the posting.
Strong written and oral communication skills via phone and face-to-face.
Understand HIPAA, protected health information, and confidentiality.
Proven ability to work with a high level of independence, maintain confidentiality, prioritize assignments, and manage time effectively.
Be committed to building trust and engagement with individuals and families from diverse backgrounds.
Strong conflict resolution skills.
Practice cultural awareness and a commitment to diversity and equity.
Demonstrates rational decision-making skills.
Knowledge of parenting skills, childhood developmental stages, and similar.

Nice To Haves

One year of relevant experience in Behavioral Health and/or Case Management is preferred.
Bilingual (Spanish) preferred.

Responsibilities

Conducts brief behavioral health assessments and screenings to determine eligibility, treatment needs, and treatment options, obtaining and summarizing information to document in the electronic health record.
Monitors the Admissions phone line and conducts telephonic screenings.
Assesses risk factors including suicidality, homicidality, self-harm, substance withdrawal risk, and other safety concerns.
Enters basic enrollment and screening information for clients into the EHR, including insurance information and Medicaid eligibility checks.
Tracks service authorizations from referral sources.
Sets and manages client acuity and prioritization process/referrals in collaboration with the Admissions Director.
Communicates and collaborates with team staff pertinent information when making client assignments.
Responds to referrals in a timely manner, demonstrating strong written and verbal communication skills, as well as exceptional customer service skills.
Provides timely and thorough documentation of outreach attempts and screenings completed.
Maintains a referral tracking spreadsheet.
Evaluates the need for incoming clients to be immediately escalated to a therapist for safety planning.
Maintains client confidentiality.
Serves as a liaison between referral sources, hospitals, primary care providers, social service agencies, and internal clinical teams.
Coordinates timely placement into appropriate internal programs.
Provides referrals to external providers when services fall outside the organization’s scope.
Ensures smooth handoffs to ongoing treatment teams.
Submits required documentation and updates to referral partners.
Partners with the Rose Andom Center to manage referrals for clients.
Directs the client in arranging necessary community support services, such as mental health services, public assistance, vocational training, and similar.
Documents all direct and indirect contacts with the client, their family, and community support services.
Develops service plans specifying goals and actions to address member needs, ensuring participation, and identifying a course of action, including transition plan development.
Submits Progress Summaries to referring agencies with ongoing recommendations and makes weekly contact with these agencies.
Performs other duties as assigned.
Promotes equitable access to care for underserved and marginalized populations.
Maintains knowledge of community resources including housing, employment, financial assistance, and social support services.
Engages individuals who may be ambivalent about treatment in a motivational and strengths-based manner.