Admissions Care Coordinator- Evernorth- Remote
About The Position
Join a team that is redefining specialty pharmacy and infusion care. As an Admissions Care Coordinator, you will play a key role in helping patients start therapy with confidence. You will guide patients through onboarding, remove financial barriers, and ensure a smooth transition into care. At Evernorth Health Services, supporting CarepathRx, we are ambitious, compassionate experts who work together to deliver better outcomes. If you are energized by patient advocacy, collaboration, and continuous improvement, this is an opportunity to grow your impact. Schedule: Sunday-Thursday (Sunday 9am-5pm EST, Monday-Thursday, 10am-6:30pm EST)
Requirements
- High School Diploma or GED
- Minimum of 1+ years of experience in healthcare, customer service, contact center, or related field
- Strong communication skills
- Proficiency with Microsoft Office
- Ability to manage multiple priorities
- Strong organizational and problem-solving skills
- Commitment to teamwork and patient experience
Nice To Haves
- Experience in pharmacy, home health, or home infusion
- Knowledge of medical terminology and insurance verification
- Experience supporting financial assistance programs
- Prior mentoring experience
Responsibilities
- Coordinate patient onboarding from referral through therapy start, ensuring a timely and seamless experience.
- Verify insurance coverage and clearly communicate financial responsibility to patients with empathy and clarity.
- Identify, secure, and manage financial assistance and copay support to reduce access barriers.
- Maintain accurate and complete patient records across all stages of care.
- Partner with cross-functional teams to ensure care plans are executed effectively.
- Serve as a trusted point of contact for providers, payers, and referral sources.
- Monitor workflows and identify opportunities to improve efficiency and patient satisfaction.
- Support onboarding and mentoring of new team members.
- Help uphold and enhance policies and procedures.
- Address and resolve patient or partner concerns promptly.
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
