Admissions Care Coordinator I

Pinnacle Treatment Brand • Mount Laurel Township, NJ

8d • Remote

About The Position

Admissions Care Coordinator responsible for the timely response to call center inquiries. This role facilitates and coordinates the admission of those seeking treatment at a Pinnacle Treatment Centers facility.

Requirements

• High school or GED Required.
• Proficiency in Microsoft Excel and Office

Nice To Haves

• 1 or more year(s) of experience in substance abuse/mental health field.
• Call Center experience.
• Experience and/or knowledge of the treatment industry.
• Ability to connect and empathize with patients and families seeking treatment.
• Experience working with a team setting.

Responsibilities

• Receive and process inbound inquiries from phone, email, and chat.
• Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
• Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
• Understand patient’s insurance eligibility and benefits.
• Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
• Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
• Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
• Coordinate admissions schedules and sets up patient transportation as needed.
• Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
• Ability to work cohesively with others while maintaining personal tasks.
• Ability to adapt and change focus to new tasks or goals.
• Ability to negotiate or overcome barriers.
• Attentive documentation skills.
• Demonstrate excellent interpersonal communication skills.
• Ability to motivate those seeking treatment.
• Accurate and fast computer skills

Benefits

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED