Admissions Call Center Specialist

University of North Dakota • Grand Forks, ND

9d • Onsite

About The Position

The Office of Admissions is looking for Call Center Representatives. Call Center Representatives will answer phone calls and emails in our Admissions Call Center. This position also helps greet and check-in visitors at the Admissions office front desk. This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Requirements

• Excellent interpersonal communication skills
• Basic computer knowledge
• Able to work as part of a diverse team.
• Ability to sit at a desk for 1-4 hours and communicate via phone and email.
• Knowledge of UND and use of directory
• Requires 2nd semester Freshman status level (or above) and a 2.5+ GPA.
• Successful completion of a UND student conduct check.
• Applicants must be in good conduct standing with the University. Students may not be on conduct probation prior to or at the time of hire and during tenure of position. Placement on conduct probation is grounds for immediate dismissal. Applicants must sign a release for the Office of Student Rights & Responsibilities to verify this.
• Successful completion of criminal history records check.
• Ambassadors are required to follow the UND Student Code of Conduct, the Ambassadors Training Manual and the Ambassadors Dress Code.
• Valid driver’s license and ability to pass the driver’s training requirement.
• Successful completion of a Criminal History Background Check
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
• This position does not support visa sponsorship for continued employment.

Responsibilities

• Answer incoming phone calls.
• Complete outgoing calls for specific call groups
• Monitor and respond to emails.
• Complete data input.
• Miscellaneous office duties such as scanning and printing as needed
• Assist with staffing the front desk to greet and check in campus visitors
• Serve as a model of excellence in professionalism and customer service as you represent the University of North Dakota
• Limited evening call center hours available
• Call Center Reps will be trained as tour guides, including driving tours, to help with tours on a limited basis, if needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED