Admissions Assistant

Southwood Children's Behavioral Healthcare • Pittsburgh, PA

9d • Onsite

About The Position

Southwood Psychiatric Hospital offers comprehensive mental health treatment programs for children and adolescents ages 3-21 whose lives have been disrupted by mental illness. Our facility located in the South Hills near Pittsburgh, Pennsylvania, provides many levels of care to help children and adolescent start healing from the mental health challenges. We are looking for an Admissions Assistnat who will assist in the admission and registration of incoming patients. Southwood is not on a public transportation route and individuals must be 21 years of age or older to work in a patient facing role.

Requirements

• High-school diploma, GED, or equivalent required.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• Individuals must be 21 years of age or older to work in a patient facing role.

Nice To Haves

• Bachelor’s degree in a social services field preferred.
• One or more years’ experience in healthcare preferred.
• First aid may be required based on state or facility.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Review prospective admissions against approved admission criteria, policies and procedures.
• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims and answering phones.
• Complete paperwork necessary to admit patient to the assigned program and explain forms prior to patient signing, notify clinical lead of patient’s arrival and escort the patient and documentation to appropriate location within the facility.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED