Admissions Assistant - Acute

Acadia Healthcare•Belton, TX

13d•Onsite

About The Position

Responsible for the admission and registration of incoming patients. This role involves greeting patients, managing paperwork, handling data entry, interacting with insurance companies, answering phones, and ensuring all necessary patient information is collected and processed. The position also requires escorting patients to their designated areas, making appointments with healthcare personnel, and maintaining a positive, empathetic, and professional attitude. Patient safety is a top priority, requiring vigilance in conducting safety checks and ensuring proper supervision intervals. The role also includes documenting patient information accurately in medical records and other systems, assisting in maintaining a safe and clean environment, observing patient behaviors, and potentially obtaining vital signs. Additionally, the Admissions Assistant may assist with contraband searches, itemizing belongings, completing required documentation, assisting with incident reports, and providing or coordinating patient transportation.

Requirements

CPR certification required
De-escalation/restraint certification required
One or more years’ experience in healthcare preferred

Nice To Haves

Bachelor’s degree is preferred
Social Services field is a plus

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Manage paperwork, handle data entry, engage with insurance companies over claims, and answer phones.
Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing.
Notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
Ensure efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
Demonstrate a positive, empathetic, and professional attitude toward customers always.
Acknowledge and work to resolve complaints when a patient’s needs are not met.
Recognize that patient safety is a top priority and demonstrate a sense of urgency related to its importance.
Provide excellent customer service.
Ensure the well-being of patients and provide a positive, supportive, and structured environment.
Conduct safety checks and ensure that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
Complete and maintain required documentation.
Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
Perform other functions and tasks as assigned.