Admissions and Records Representative (CS27-043)

Southern Illinois University Edwardsville•Edwardsville, IL

5d•Onsite

About The Position

Southern Illinois University Edwardsville (SIUE) is seeking an Admissions and Records Representative (CS27-043) to join their team. SIUE is a premier metropolitan university committed to advancing social and economic mobility and shaping the future workforce. The university offers a comprehensive education with hands-on research opportunities, preparing students for success in a global marketplace and for positive community impact. SIUE is a significant employer in the Metropolitan St. Louis area, contributing substantially to the regional economy.

Requirements

High school diploma or equivalent.
Two (2) years (24 months) of coursework in any discipline (30 semester hours = 1 year, 60 semester hours or Associate’s Degree = 18 months, 90 semester hours = 2 years) OR work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.

Nice To Haves

Knowledge of Banner
Knowledge of Microsoft Office Suite
Knowledge of CS Gold
Knowledge of Perceptive Content
Knowledge of CougarNet

Responsibilities

Analyzing and interpreting student records in relation to admissions, records, registration, and billing activities.
Investigating and resolving problems using the student database and other campus resources.
Interpreting policies, procedures, and requirements to customers related to admissions, records, and registration.
Adding/dropping/withdrawing students into and from classes.
Maintaining student name changes, address changes, and curriculum changes.
Investigating academic record issues to make appropriate corrections or to refer to higher levels.
Producing ID cards for all campuses affiliated with SIUE, including Alton School of Dental Medicine and East St. Louis.
Preparing monthly reports of conference card meal plan activities.
Creating and distributing billing invoices to appropriate offices.
Attending New Student and Transfer Orientation sessions and working with New Student Programs to produce ID cards for all incoming students.
Assisting with ID card changes in policy, procedures, and efficiencies.
Collaborating with various offices on campus and with external vendors to produce, maintain, and record conference meal cards and their associated activities.
Contacting and scheduling ID card maintenance with the vendor.
Managing inventory, ordering, and organizing all ID card supplies.
Assisting students, faculty, and staff with registration and curriculum changes that affect enrollment, headcount, and billing records.