Admissions and Access Coordinator

Addiction Treatment Services•Traverse City, MI

About The Position

This position is responsible for coordinating client access, admissions, and intake processes to support departmental policies and the organization's mission. It involves supporting admissions, client services, and administrative services management, participating in admissions planning and intake coordination, and assisting with admissions and administrative client service practices. The role includes managing the authorization process for the agency, which involves documenting medical necessity from client charts, submitting authorization requests, and following up to ensure acceptance. Communication with clinical and nursing staff is essential for resolving any issues. Additionally, staff will be trained in billing for the agency, and the role may shift focus between these areas as needed.

Requirements

BA or BS preferred and/or 1+ years of relevant administrative and customer service experience
Clinical or medical intake screenings experience preferred
Client/patient electronic medical record data entry and management experience preferred
CPR/First Aid (upon hire)
Fire Suppression
Blood borne Pathogens
Familiar with different clinical levels of care offered by ATS and the substance abuse disorders including ASAM criteria
Comfortable working with men and women who are involved with the criminal justice system
Excellent interpersonal skills, perceived as approachable by clients and staff
Exemplary oral and written communication skills and ability to communicate with members of a multidisciplinary team
Ability to comprehend nursing assessments, notes and assessment tool results
Ability to work under stress in different environments and with under privileged populations
Solid knowledge of recovery and several treatment pathways to recovery
Awareness and ability to maintain appropriate boundaries in the staff-client relationship
Ability to build rapport with clients quickly and communicate a supportive, non-judgmental, and respectful attitude
Efficient time management and effective multi-task skills
Good understanding of diverse cultures and incorporating the relevant needs of culturally diverse groups, as well as people with various strengths, needs, abilities, and preferences
Diplomatic skills with multiple internal and external services and resources
Working knowledge of ethics, confidentiality, professional boundaries, and basic counseling skills
Ability to assist in emergencies and handle crisis intervention
Ability to multitask and good time management
Administrative project experience

Responsibilities

Coordinate client access, admissions and intake processes in support of departmental policies and organizations mission
Support admissions, client services and administrative services management
Participate in admissions planning, intake coordination, including any initiatives geared toward operational and customer service excellence
Assist with admissions and administrative client service practices, controls, and outcomes
Regularly meet with Access Center and Client Services Manager around administrative department planning, client access, services, and operations
Manage the authorization process for the agency, including pulling information from client charts, documenting medical necessity, submitting authorization requests, and following up
Communicate with clinical and nursing staff regarding authorization process issues
Be trained in billing for the agency
Coordinate client eligibility for services, intakes, screenings
Gather information required to submit authorizations for services reimbursement
Complete the billing process including manual billing and completion of the 837
Call/request necessary treatment records from other agencies and upload these documents to the client file
Schedule primary intake assessment appointments
Attend and participate in department meetings and on committee meetings
Maintain Intake/Admission log, reports etc.
Assist Department Management and agency clinical/medical staff
Oversee admission letters for incarcerated clients, fax letter of availability, and release for Corrections officer to facilitate release
Maintain (intake) compliance forms and reports
Process requests for information
Enter and coordinate center data in computer and/or funding software programs
Provide information to client for agency and/or community resources
Assist with other appropriate duties as assigned
Increase the effectiveness and efficiency of support services through improvements and coordination
Remove access barriers by analyzing services, intake variances, initiating/suggesting corrective actions