Admissions Advisor

Abilene Christian University•Dallas, TX

11d•Onsite

About The Position

Responsible to the Director of Admissions & Marketing for recruiting graduate students to ACU. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

Requirements

Bachelor’s degree required.
Utilize critical thinking and problem-solving skills.
Goal-oriented and driven to assist people with meeting their educational goals.
Strong organizational skills.
Ability to travel, must possess a valid driver's license.
Able to work flexible hours conducive to contacting students when available.
Exceptional communication skills, both verbal and written.
Must be able to use a telephone or headset equipment and able to perform work at a computer in a cubicle.
Work is performed in an office environment; must have the ability to sit for long periods of time – 6- 8 hours.
May be required to perform manual operations of general office equipment and lift up to 30 pounds.
Limited travel may be required – locations vary, and some overnight travel may be necessary.
Must be a professing Christian and willing to support the Christian mission of ACU.

Nice To Haves

Master's preferred.
(ACU graduate highly preferred)
Customer service or advising experience in an educational environment entailing one-on-one interaction is highly preferred.

Responsibilities

Conducts student conversations and appointments to identify educational goals and disseminate program information to potential students.
Advising potential students about enrollment, transferability, and applicability of previous education, program options, requirements, and progress.
Providing information on university policies, practices, and rules, using judgment and discretion.
Assists potential students regarding financial obligations in partnership with university financial staff.
Uses professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience.
Provides effective communication with potential and/or current students via telephone, email and/or in person.
Uses critical thinking and problem-solving skills to address and resolve student issues and ensure positive student experiences.
Addresses potential and/or current student concerns and seeks appropriate resolution to problems.
Assists the student by performing appropriate follow-up and coordination with team members.
Monitors student participation and progress through the enrollment process to ensure that students are in alignment with University policies.
Is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution.
Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
Displays public support and pride in company initiatives, assists others in seeing the positive aspects of a new initiative, and is seen by other members of the team as a positive influence.
Assists with additional work duties or responsibilities as evident or required.
Performs other duties as assigned or apparent.