Admission Specialist-Outpatient - PRN Rotating Shifts

#REF!•Frisco, TX

1d•Onsite

About The Position

As a compassionate member of the care team, the Admissions Specialist will welcome patients and their families upon arrival, putting them at ease and setting the tone for the rest of their visit. During the patient interaction, they will accurately gather complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. To ensure a seamless visit, they will identify correct network coverage and obtain and/or validate healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered. They will educate patients and/or families about applicable legal, ethical, and compliance documents, ensuring regulatory consents are signed by the appropriate parties. They will engage with patients in understanding their financial obligations based on the financial policy and accurately prepare estimates to collect co-payments, self-pay deposits, and patient balances.

Requirements

High School Diploma or Equivalent required
1 year of customer service required
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health, and suffering patients in addition to life-or-death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.
CPI - Crisis Prevention Intervention Training required within 90 days of hire

Nice To Haves

2 years of professional office/healthcare experience preferred
Emergency/Registration experience a plus
CHAA - Certified Healthcare Access Associate preferred within 12 months of hire

Responsibilities

Welcome patients and their families upon arrival, putting them at ease and setting the tone for the rest of their visit.
Accurately gather complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
Identify correct network coverage and obtain and/or validate healthcare benefits and/or pre-certification for applicable tests and/or procedures.
Educate patients and/or families about applicable legal, ethical, and compliance documents; ensure regulatory consents are signed by the appropriate parties.
Engage with patients in understanding their financial obligations based on the financial policy and accurately prepare estimates to collect co-payments, self-pay deposits, and patient balances.