Admission Specialist I (Remote)

The University of Arizona Global Campus

1d•Remote

About The Position

The Admission Specialist I is responsible for enrolling students into various degree programs at UAGC. Student inquiries are received via email, live chat, text, and phone. Serving as the students advocate, they assist students through the enrollment process acting as a liaison between other university departments to ensure successful on-boarding of students into their academic experience. The role requires adherence to UAGC's core values, while working in a high energy, fast paced environment, demonstrating care in every interaction, utilizing the established process to maximize opportunity from inquiry to enrollment. The Admission Specialist I must demonstrate strong communication skills, maintain professionalism and uphold all UAGC policies with ethics and integrity.

Requirements

High school diploma or high school diploma equivalency is required.
Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.
Proficient with Microsoft Office Suite; other systems knowledge.
Ability to effectively communicate with both internal and external stakeholders.
Demonstrate high level attention to detail skills to ensure accuracy of student documents.
Demonstrated ability to contribute to and foster a community grounded in trust and belonging, aligned with the UAGC Culture of Care.
Knowledge of creating and maintaining an environment that supports academic, professional, and personal growth, enhancing the transformative student experience.
Skilled in promoting opportunities for individuals to thrive.
Ability to adapt in a changing environment.

Nice To Haves

Relatable CRM experience
Some college education

Responsibilities

Initiate dialog with inquiring students.
Evaluate student needs, interests, and goals, provide clear and accurate information to help students make informed decisions about their program or course, discuss fit and ability for the student to be successful.
Present information regarding the school, program offerings, accreditation, cost, technology, and benefits specific to the prospective student in an accurate and ethical manner.
Consistently achieves the expected goals and objectives for the role, including, daily student outreach, adherence to schedule, student availability, compliance, program knowledge, and ability to navigate tools provided by the university to support a best-in-class student experience.
Professionally assists students through the enrollment process in accordance with UAGC policies and procedures, and in compliance with all applicable regulations and accrediting standards.
Promote academic offerings to inquiring students based on student need, acts swiftly to respond based on established department expectations, conducting a needs-based assessment, supporting the progression of the student application through Day 21 of the first course to ensure student persistence and success.