Admission Representative Clerk - OPA MSO

SCA Health • Seattle, WA

2d

About The Position

The Admission Representative Clerk oversees patient registration and scheduling for the practice and acts as a customer advocate and OPA representative. The role supports surgeons, staff, and patients throughout the clinic experience by providing courteous service, maintaining accurate patient information, and contributing to smooth clinic operations.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience in a healthcare or customer service setting required.
• 4–5 years of relevant experience listed as required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer skills.

Nice To Haves

• Associate degree or healthcare certification preferred.
• Knowledge of medical terminology, insurance plans, and EHR systems such as Epic or Cerner.
• Interfaces well with patients, staff, and physicians.
• Strong working knowledge of patient access workflows and processes.
• Knowledge of EMR software and its use.
• Knowledge of basic computer language and functions.
• Knowledge and understanding of medical terminology.
• Excellent people and communication skills.

Responsibilities

• Answer incoming calls, respond to inquiries, and route calls appropriately while interacting with patients courteously and professionally.
• Register patients accurately, including demographic, insurance, and contact information.
• Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
• Verify insurance eligibility and obtain necessary authorizations or referrals.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure smooth patient flow.
• Assist with administrative tasks such as scanning, filing, and data entry.
• Handle patient complaints or concerns with empathy and escalate when necessary.
• Maintain safe work practices.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company match
• Paid time off
• Life insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED