Admission Counselor, CoPA

Chapman University Careers•Irvine, CA

13d

About The Position

This entry-level position provides admissions coordination support for the College of Performing Arts (CoPA), spending approximately 80% of its time on CoPA-focused admissions duties and 20% of its time supporting the Office of Admission’s undergraduate admission counselor functions. The Admissions Counselor serves as the primary day-to-day liaison between CoPA (Dance, Music, and Theatre) and the Office of Admission, providing customer service to prospective students and families, coordinating and assisting with audition days from start to finish, and collaborating closely with CoPA faculty and staff on the review and audition process. In support of the Office of Admission, the Admissions Counselor also assists with a reduced-scope caseload of file reading for CoPA-related applicants, represents the University at a number of recruitment events, and helps compile data for outreach planning and evaluation. This position is intended as a developmental, entry-level role within the admissions/enrollment career path.

Requirements

Bachelor’s degree, or equivalent combination in education and experience
Valid Driver’s License Requirement
Demonstrated customer service and interpersonal skills, including the ability to foster effective relationships and work with a diverse group of individuals, both within and outside the University community.
Strong written and oral communication skills, with extreme attention to detail, to prepare clear, accurate, and diplomatic correspondence and information.
Strong organizational skills and the proven ability to handle simultaneous deadlines in a fast-paced environment (e.g., audition season).
Ability to work effectively as a member of a team, and the ability to exercise initiative and work independently.
Ability to use standard office equipment and strong technical skills to learn and use Chapman’s CRM (Slate).
Ability to demonstrate tact and diplomacy, maintain confidentiality, and follow FERPA regulations.
Ability to work effectively as a member of a team, while also exercising initiative and working independently under general supervision.
Skilled in analyzing, interpreting, and helping report admissions and outreach data.

Nice To Haves

Basic knowledge of Chapman University academic and student life.
Interest in or exposure to the performing arts (dance, music, and/or theatre).
Prior experience providing administrative or customer-service support in a professional office setting.

Responsibilities

Provide professional, timely support for all admission-related inquiries from prospective CoPA students, parents, high school representatives, and guests, covering the Dance, Music, and Theatre departments.
Maintain accurate records with a high level of confidentiality.
Serve as a resource to prospective CoPA students throughout the admissions process, and to the CoPA Dean, Associate Dean, staff, and departments on admission-related processes.
Serve as the principal day-to-day liaison between CoPA and the Office of Admission
Work with CoPA departments to help plan and execute the audition process, including scheduling, software/technology needs and training, and general admissions-related office support.
Help manage the CoPA tour schedule for prospective students; may occasionally serve as a tour guide or give guest presentations on CoPA admissions.
Work with the CoPA Communication and Marketing team to help ensure admissions content on the website is accurate and current and collaborate on admissions-related communications.
Help organize and maintain an inventory of media relating to CoPA admissions.
Help ensure accurate data is collected for CoPA admissions surveys and reporting, and that watch lists are kept current.
Serve as a point of contact for CoPA families on the Dean’s list of prospective/admitted students.
Assist with a file-reading caseload for the University Admission Committee.
Support committee reading of assigned applicants, as directed.
Support Admission staff with Counselor of the Day duties, including hosting daily presentations for prospective guests.
Regular off-Campus travel to school visits and recruitment events, as assigned by the Office of Admission.
Represent the University and CoPA at a schedule of college fairs, school visits, and on-campus recruitment/preview events, as assigned by the Office of Admission.
With training, assist in compiling data to support planning, implementation, and evaluation of undergraduate outreach efforts.
Perform other duties as assigned.