Admission Counselor- Online and Graduate

Concordia University Wisconsin/Ann Arbor • Mequon, WI

1d • Hybrid

About The Position

Concordia University Wisconsin seeks applicants for the full-time, exempt position of Online and Graduate Admission Counselor. This position is responsible for recruitment efforts and admissions of the online undergraduate and graduate learners for virtual and online offerings. This position reports to the Director of Online and Graduate Admissions.

Requirements

• Excellent communication skills - written and oral, especially public speaking
• Exceptional phone, text, and email skills and comfort with a large volume of inbound and outbound calls, emails, and texts
• Understanding current university admission processes and requirements, university programs, majors, courses, developments in education, and financial aid
• Experience with admission CRM software including SLATE and Banner
• Ability to work independently and maintain a schedule; and work as an integral member of the admission team
• Knowledge and skill in the areas of marketing and advertising
• Knowledge and skill in use of computer and software common to the academic and office setting (Outlook, Excel, Word etc.)
• Ability to work some weekends and evenings; overnight travel may be required
• Ability to come into the office and attend events representing CUWAA (this is not a fully remote position)
• Access to a personal automobile
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)
• A bachelor's degree is required at minimum.
• Three to five years of professional work experience in academic admissions, marketing or sales is required.

Nice To Haves

• A master's degree or pursuit of is preferred.

Responsibilities

• Recruitment, follow-up, and facilitation of admissions for students from initial inquiry through enrollment
• Development of an annual recruitment/outreach plan with institutional partners the leverages partnership opportunities of new enrollment
• Engagement with prospective students via phone, email, text, zoom, or in-person appointments to discuss and identify academic programs of interest that may be offered fully online or virtual formats
• Representing Concordia University Wisconsin and Ann Arbor at college fairs, technical colleges, and corporation events interested in higher educational partnerships
• Facilitating team weekly meetings when requested, represent admissions at departmental meetings and on special projects teams, as directed by the Director
• Participate in annual recruitment of post trad and grad admissions and uncover new markets for recruitment/trends
• Prepare statistical reports or queries; prepare other related reports, correspondence, surveys as requested
• Providing a 5-Star Experience - Excellent customer service and an exceptional student experience to increase awareness of CUWAA programs both internally and externally
• Assisting with technology - Related initiatives such as webinars and online info sessions
• Working collaboratively with program directors, faculty, students, and staff
• May perform other related duties as assigned

Benefits

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level