Admission Coordinator (23141)

Cantex Continuing Care Network•Plano, TX

2d•Hybrid

About The Position

The Home Health Admissions Coordinator (Intake Coordinator) manages the referral-to-admission process for home health patients. This role is responsible for coordinating home health referrals, insurance verification, physician documentation, and start-of-care (SOC) scheduling to ensure patients are admitted efficiently and in compliance with Medicare and payer guidelines. The Admissions Coordinator works closely with Business Development Specialists, physicians, clinical teams, and patients to confirm referral information, obtain required documentation, verify insurance eligibility, and coordinate scheduling for patient admission. This position plays a critical role in maintaining an efficient and compliant home health intake and admissions workflow.

Requirements

Current and unrestricted Licensed Vocational Nurse (LVN) license in the state of Texas required.
Minimum of 2 years of home health experience required.
Experience verifying insurance eligibility and benefits for Medicare, Medicaid, and commercial insurance plans.
Experience working within a healthcare EMR system.
Strong organizational and time management skills with the ability to prioritize multiple referrals and responsibilities in a fast-paced environment.
Excellent communication and customer service skills when interacting with referral sources, physicians, patients, caregivers, and interdisciplinary team members.
Strong computer proficiency including EMR systems, Microsoft Office applications, data entry, and healthcare workflow tools.
Ability to work independently and adapt quickly while providing coverage across multiple branch locations, service areas, or operational functions as needed.
Reliable transportation and willingness to travel between assigned locations as required.

Nice To Haves

admissions, intake, case management, or clinical coordination experience preferred.
Previous experience in home health admissions, intake, referral management, or patient care coordination strongly preferred.
Homecare Homebase (HCHB) experience strongly preferred.
Knowledge of Medicare Conditions of Participation, home health regulations, physician orders, OASIS documentation, and face-to-face requirements preferred.
Ability to review clinical documentation and assess referral appropriateness for home health services.

Responsibilities

Serve as a clinical admissions and intake resource providing coverage and support across multiple branch locations and service areas as assigned.
Review incoming referrals to determine clinical appropriateness, eligibility, and readiness for admission into home health services.
Assess referral documentation to ensure all required clinical records are obtained, including physician orders, hospital discharge summaries, history and physical documentation, medication lists, and face-to-face documentation.
Collaborate with physicians, hospitals, case managers, referral sources, and branch personnel to obtain missing clinical documentation necessary for admission.
Perform insurance verification, eligibility review, and authorization coordination for Medicare, Medicaid, managed care, and commercial payers.
Coordinate with Clinical Managers, Directors of Nursing, therapists, and scheduling staff to facilitate timely Start of Care (SOC) visits.
Monitor referral progression and admission timelines to ensure compliance with agency standards and regulatory requirements.
Enter, review, and maintain accurate patient demographics, clinical information, referral data, and admission documentation within Homecare Homebase and other applicable systems.
Communicate referral and admission updates to operational leadership, Business Development teams, and branch personnel.
Contact patients and caregivers to verify information, explain services, coordinate admission expectations, and support a positive patient experience.
Assist branches experiencing staffing shortages, increased referral volumes, or operational needs by providing admissions, intake, and clinical support as directed.
Maintain referral logs, admissions reports, and tracking tools to monitor referral activity, identify barriers, and escalate concerns as appropriate.
Ensure all referral, admission, and clinical documentation complies with Medicare, Medicaid, state regulations, accreditation standards, and agency policies.
Support continuous improvement initiatives related to admissions processes, referral conversion, patient experience, and operational efficiency.
Perform additional clinical and operational duties within the scope of LVN licensure as assigned.