Admission & Bed Management Coordinator - 24 hours/week

Nebraska Methodist Hospital•Omaha, NE

4d•Onsite

About The Position

The Admission & Bed Management Coordinator is responsible for managing patient transfers from internal and external facilities, patient admission, and bed capacity. This role ensures efficient patient throughput to acute care assigned locations, guaranteeing timely assignments based on available resources. The position operates on a 24-hour per week schedule, with a preference for daytime availability (7:00 am - 11:00 pm) and includes a weekend rotation with a combination of 8 and 12-hour shifts.

Requirements

Bachelor’s degree in health care, business, or related field, or relevant equivalent work experience required.
Minimum 3 years of health care experience required.
Knowledge of, understanding of, and experience with software applications and communication platforms.
Ability to multitask, establish priorities, and set/meet deadlines.
Strong written and verbal communication skills, including effective interpersonal skills with the ability to interact with all levels of health care end users.
Ability to build and maintain customer satisfaction through collaboration, communication, and consistent service.
Ability to modify work behavior and work activities in response to new information, changing conditions, or unexpected obstacles.
Ability to keep current on issues, practices, and processes related to patient transfer and bed management.
Ability to use critical thinking skills to analyze, define, manage, and resolve user application and process issues/concerns/problems, organize work, and determine the best course of action.
Knowledge of clinical processes & workflows to facilitate transfer, admission, and bed placement.
Knowledge and understanding of process automation tools.
Accustomed to working in a complex, team-oriented, collaborative environment.
Act professionally and responsibly with resources.
Ensure patient transfer data is collected in a complete and timely fashion.
Understand and utilize the vital sign policy.
Determine how to best accommodate the safety and needs of the patient.
Communicate frequently with the internal departments and anticipate bottlenecks.
Limit overnight stay in (ED) and (PACU).
Ensure that patient bed assignments are made to meet the goal of 20 minutes.
Ensure patient transfer/admission is completed to meet the goal of 1 hour.
Monitor significant and unresolved variation in bed placement.
Interacts with customers in a professional and courteous manner.
Initiates regular interaction with business and stakeholders to understand needs.
Recognizes and practices a selfless approach to customer service towards our own team, the division, and our customers.
Displays exemplary customer service skills in difficult situations.
Keeps stakeholders informed on status of all activities on a frequent, regular and timely basis.
Functions as a liaison between customers in various departments.
Works with customers to understand business process as it relates to the bed management and transfer processes.
Updates documentation in application software as indicated.
Defines and implements procedures established for the department.
Defines, develops, and implements procedures for application maintenance and improvement.
Shares responsibilities and knowledge with any/all team members, and learns from them in return.
Displays enthusiasm for being involved in team efforts and builds trust within the team.
Accepts and fosters the idea of "one team" across the Division.
Maintains effective correspondence and in-person communication in all situations with managers, customers, and team members.
Actively engages in identifying training opportunities and works with manager to coordinate.
Promotes and supports initiative within the team.
Demonstrates self-motivation and ability to work with minimal supervision.
Consistently looks for and takes initiative to increase the quality of the work done by the team.
Focuses on "can" rather than "cannot".
Maintains/updates knowledge in technical applications and industry best practice.
Strong interpersonal skills necessary to effectively communicate and interact with patients, family members, hospital personnel, and co-workers.
Ability to prioritize work assignments.
Ability to learn, retain and utilize computer skills that are required for department and hospital information systems.
Ability to think critically and problem solve.
Exerting up to 35 pounds of force.

Nice To Haves

Bed management experience preferred.
Current valid Registered Nurse (RN) license, valid compact multistate license to work, or a temporary permit while awaiting licensure preferred.
American Heart Association Basic Life Support (BLS) preferred.

Responsibilities

Manage patient transfers from internal and external facilities.
Oversee patient admission and bed capacity.
Ensure efficient patient throughput to acute care assigned locations.
Facilitate timely patient assignments based on available resources.
Coordinate and communicate for timely transfers/admissions with internal hospitals, internal clinics, outside clinics, and referring hospitals/facilities.
Ensure patient transfer data is collected completely and in a timely fashion.
Assure patients are admitted to the correct level of care.
Continuously monitor bed availability and turnover.
Ensure patients meet admission criteria for each unit.
Communicate with staff throughout the facility regularly.
Follow physician suspension protocol.
Participate in daily bed huddles and initiate/lead emergency bed huddles as needed.
Coordinate with housekeeping supervisors to prioritize bed cleaning.
Ensure patients meet admission criteria for each unit and bed placement guidelines.
Utilize the vital sign policy.
Determine how to best accommodate the safety and needs of the patient.
Communicate frequently with internal departments and anticipate bottlenecks.
Limit overnight stays in the ED and PACU.
Ensure patient bed assignments are made to meet the goal of 20 minutes.
Ensure patient transfer/admission is completed to meet the goal of 1 hour.
Monitor significant and unresolved variations in bed placement.
Interact with customers in a professional and courteous manner.
Initiate regular interaction with business and stakeholders to understand needs.
Recognize and practice a selfless approach to customer service towards the team, division, and customers.
Display exemplary customer service skills in difficult situations.
Keep stakeholders informed on the status of all activities on a frequent, regular, and timely basis.
Function as a liaison between customers in various departments.
Work with customers to understand business processes as they relate to bed management and transfer processes.
Update documentation in application software as indicated.
Define and implement procedures established for the department.
Define, develop, and implement procedures for application maintenance and improvement.
Share responsibilities and knowledge with team members, and learn from them in return.
Display enthusiasm for being involved in team efforts and build trust within the team.
Accept and foster the idea of 'one team' across the Division.
Maintain effective correspondence and in-person communication in all situations with managers, customers, and team members.
Actively engage in identifying training opportunities and work with the manager to coordinate.
Promote and support initiative within the team.
Demonstrate self-motivation and ability to work with minimal supervision.
Consistently look for and take initiative to increase the quality of work done by the team.
Focus on 'can' rather than 'cannot'.
Maintain/update knowledge in technical applications and industry best practices.