Admission & Bed Management Coordinator - 24hrs/week

Nebraska Methodist Hospital•Omaha, NE

11d•Onsite

About The Position

Manage patient transfers from internal and external facilities, patient admission and bed capacity, throughput to acute care assigned locations to ensure timely assignments based on available resources.

Requirements

Bachelor’s degree in health care, business or related field or relevant equivalent work experience required.
Minimum 3 years health care experience required.
Strong interpersonal skills necessary to effectively communicate and interact with patients, family members, hospital personnel, and co-workers.
Ability to prioritize work assignments.
Ability to learn, retain and utilize computer skills that are required for department and hospital information systems.
Ability to think critically and problem solve.

Nice To Haves

Bed management experience preferred.
Current valid Registered Nurse (RN) license, valid compact multistate license to work, or a temporary permit while awaiting licensure preferred.
American Heart Association Basic Life Support (BLS) preferred.

Responsibilities

Knowledge of, understanding of, and experience with software applications and communication platforms.
Ability to multitask, establish priorities and set/meet deadlines.
Demonstrate strong written and verbal communication skills including effective interpersonal skills with ability to interact with all levels of health care end users.
Ability to build and maintain customer satisfaction through collaboration, communication and consistent service.
Ability to modify work behavior and work activities in response to new information, changing conditions or unexpected obstacles.
Ability to keep current on issues, practices and processes related to patient transfer and bed management.
Ability to use critical thinking skills to analyze, define, manage and resolve user application and process issues/concerns/ problems, organize work and determine best course of action.
Knowledge of clinical processes & workflows to facilitate transfer, admission and bed placement
Knowledge and understanding of process automation tools
Accustomed to working in a complex, team-oriented, collaborative environment
Act professionally and responsible with resources.
Coordinate and communicate for timely transfers/admissions with internal hospitals, internal clinics, outside clinics and referring hospitals/facilities.
Ensure patient transfer data is collected in a complete and timely fashion.
Assure patient is admitted to the correct level of care.
Continuously monitor bed availability and turnover.
Ensure patients meet admission criteria for each unit
Communicate with staff throughout the facility regularly.
Follow physician suspension protocol
Participate in daily bed huddle and initiate and lead emergency bed huddle as needed.
Coordinate with housekeeping supervisor to prioritize bed cleaning.
Ensure patients meet admission criteria for each unit and bed placement guidelines.
Understanding of and utilize the vital sign policy.
Determine how to best accommodate the safety and needs of the patient.
Communicate frequently with the internal departments and anticipate bottlenecks.
Limit overnight stay in (ED) and (PACU).
Ensure that patient bed assignments are made to meet goal of 20 minutes
Ensure patient transfer/admission is completed to meet goal of 1 hour.
Monitor significant and unresolved variation in bed placement.
Interacts with customers in a professional and courteous manner.
Initiates regular interaction with business and stakeholders to understand needs.
Recognizes and practices a selfless approach to customer service towards our own team, the division, and our customers.
Displays exemplary customer service skills in difficult situations.
Keeps stakeholders informed on status of all activities on a frequent, regular and timely basis.
Functions as a liaison between customers in various departments
Works with customers to understand business process as it relates to the bed management and transfer processes
Updates documentation in application software as indicated
Defines and implements procedures established for the department
Defines, develops, and implements procedures for application maintenance and improvement.
Shares responsibilities and knowledge with any/all team members, and learns from them in return.
Displays enthusiasm for being involved in team efforts and builds trust within the team.
Accepts and fosters the idea of "one team" across the Division.
Maintains effective correspondence and in-person communication in all situations with managers, customers, and team members.
Actively engages in identifying training opportunities and works with manager to coordinate.
Promotes and supports initiative within the team.
Demonstrates self-motivation and ability to work with minimal supervision.
Consistently looks for and takes initiative to increase the quality of the work done by the team.
Focuses on "can" rather than "cannot".
Maintains/updates knowledge in technical applications and industry best practice.