Administrator

Channing House•Palo Alto, CA

1d•$176,800 - $220,000

About The Position

Channing House is a not-for-profit Life Plan Community in Palo Alto serving 265 residents with a team of 200 staff members. The Administrator leads regulatory oversight and operational integration of resident-facing services across Independent Living, Assisted Living, Memory Care, and Skilled Nursing. Reporting to the Chief Operating Officer (COO), the Administrator advances organizational goals and supports high-quality, resident-centered services and a vibrant community for residents and staff. The Administrator serves as Administrator of Record for the Skilled Nursing Facility and the Residential Care Facility for the Elderly (RCFE), with full regulatory accountability under California licensure requirements. The role leads the launch of programs across levels of living, including the new Memory Care program, and supports expansion through satellite campuses. It is highly engaged with residents and families, especially during transitions between levels of living and complex care decisions. The position oversees Health Services and Wellness Services operations and budgets, provides leadership for Life Enrichment and other assigned departments, and leads regulatory compliance, quality assurance, performance improvement, strategic planning, and emergency response. The Administrator supervises direct reports and is responsible for departmental performance, staffing, employee development, and a collaborative, accountable workplace culture. The role requires an active California Nursing Home Administrator license and RCFE Administrator certificate, a bachelor’s degree in a relevant field, and at least seven years of progressive leadership experience, including five or more years in senior leadership. Travel is up to 20%. The position is generally indoors, with flexibility to work nights, weekends, and some holidays based on business needs.

Requirements

Bachelor’s degree in healthcare administration, nursing, gerontology, social services, or a related field.
At least seven years of progressive leadership experience in senior living, healthcare, or a related field, including at least five years in a senior leadership role.
Knowledge of CMS, Title 22, and policies and procedures related to skilled nursing facilities and residential care facilities for the elderly.
Senior leadership experience in a CCRC, Life Plan Community, senior living, or healthcare organization overseeing multiple service lines.
Demonstrated experience supervising licensed clinical services and hospitality or wellness departments.
Strong working knowledge of California Skilled Nursing and RCFE regulatory frameworks.
Active California Nursing Home Administrator (NHA) license and RCFE Administrator certificate.
Ability to assume Administrator of Record responsibilities for Skilled Nursing Facility and RCFE operations.
Ability to interpret and administer state and federal laws and regulations for residents, families, and employees.
Proficiency in Microsoft Office.
Comfort with personal computers, software including EMR, and networked systems.
Ability to speak and comprehend English, the primary workplace language.
Excellent verbal and written communication skills and attention to detail.
Ability to work nights, weekends, and some holidays based on needs.
Ability to travel up to 20%.
Ability to meet the described physical demands, including prolonged sitting and computer and phone use; multi-limb and eye-hand coordination; close, distance, and color vision; reaching, bending, stooping, pushing, and pulling; regularly moving 10 pounds; and occasionally lifting or moving up to 25 pounds.

Nice To Haves

Master’s degree in healthcare administration, business administration, public health, or a related discipline.
Experience supporting multi-site or campus expansion initiatives.
Experience launching or expanding Memory Care programs.
Proficiency in PCC.
Ability to speak and/or comprehend languages used by staff other than English.

Responsibilities

Oversee daily operations and budgets for the Health Services and Wellness Services departments.
Ensure coordinated, resident-centered services across all levels of living, supporting residents’ dignity, choice, engagement, and quality of life.
Translate organizational strategy into operational plans, measurable goals, and sustainable processes.
Serve as Administrator of Record for the Skilled Nursing Facility and RCFE, including Assisted Living and Memory Care programs.
Lead resident services planning for campus expansion, Independent Living growth, and future service enhancements.
Lead the operational readiness and implementation of the Memory Care program, including staffing models, employee training, program development, and regulatory compliance.
Support residents and families through transitions between levels of living with effective communication, coordination, and compassionate support.
Oversee wellness and life enrichment programs.
Maintain systems to protect residents’ personal property and respond appropriately to reports of theft or loss.
Develop, implement, and ensure compliance with written facility policies and procedures; interpret them for employees, residents, families, visitors, agencies, and other stakeholders as needed.
Monitor changes in laws, regulations, directives, and industry guidance affecting CCRC, Skilled Nursing, Assisted Living, and Memory Care operations.
Ensure compliance with applicable CMS, CDPH, CDSS, Title 22, OSHA, Cal/OSHA, HIPAA, infection prevention, emergency preparedness, and Life Safety Code requirements.
Serve as primary contact for regulatory and oversight agencies, including CDPH, CMS, CDSS Community Care Licensing Division, the Long-Term Care Ombudsman, APS, and County Public Health.
Lead and participate in organizational committees and task forces, including Quality Assurance and Performance Improvement, Infection Prevention and Control, and Safety; provide reports to the COO as appropriate.
Monitor quality and performance indicators, identify trends, and ensure timely follow-up and corrective actions.
Participate in resident forums, family meetings, care conferences, grievance resolution, and resident assessments.
Use resident feedback, quality indicators, and operational metrics to identify improvement opportunities and evaluate outcomes.
Assist the COO with strategic goals and participate in long-range planning, campus expansion, service development, resident-experience initiatives, and organizational transformation.
Develop and support strategies for resident experience, operational excellence, innovation, quality outcomes, and organizational sustainability.
Foster integrity, accountability, transparency, collaboration, innovation, and continuous improvement; support constructive dialogue and executive alignment.
Build cross-functional relationships and promote teamwork, communication, and collaboration across departments.
Participate in Entrepreneurial Operating System practices, including Level 10 meetings, quarterly planning, accountability activities, and organizational alignment.
Maintain professional credentials and industry knowledge through continuing education and engagement with professional associations and the senior living and long-term care fields.
Serve as Incident Commander during emergencies as assigned and lead according to the organization’s emergency preparedness plan.
Communicate sensitive matters with tact and discretion and respond professionally and empathetically to emotionally charged situations.
Provide leadership and oversight for Health Services, Wellness Services, Life Enrichment, and other assigned departments.
Establish departmental goals, priorities, and performance expectations aligned with organizational strategy.
Direct, coordinate, and evaluate direct reports and departmental performance.
Recruit, interview, hire, onboard, train, develop, and retain employees; plan, assign, and delegate work; evaluate performance; recognize and reward employees; coach and take corrective action; address complaints and workplace concerns; and discipline or terminate employment when necessary.
Maintain effective team relationships and communication; demonstrate professionalism; provide a supportive environment for residents; and follow company policies, procedures, safety and compliance practices, and business ethics codes.