Admin

ITEL LABORATORIES INC • Alliston, ON

1d • Onsite

About The Position

The Administrator is responsible for providing administrative support and ensuring efficient day-to-day operations within the organization. Oversees issue resolution with customers and contractors. Receives and resolves telephone and e-mail inquiries using professional customer service skills.

Requirements

• High School diploma or equivalent
• At least 2 years of experience in key responsibilities.
• Motivated, flexible, highly efficient, and a self-starter
• Must be detail oriented and be able to evaluate data and arrive at a decision
• Strong problem-solving skills
• Ability to effectively balance multiple tasks
• Effective problem solving and decision making
• Excellent written and verbal communication
• Proficient with Microsoft Office Suite or related software

Nice To Haves

• Some university/college coursework

Responsibilities

• Provides support and customer service through phone, portal, email, chat, and text messaging in a timely and accurate manner.
• Organizes and maintains electronic and physical files, documents, and records, ensuring confidentiality and easy retrieval when needed.
• Answers, screens and directs telephone calls, maintaining a highly positive attitude in all interfaces.
• Serves as a customer advocate.
• Works with internal departments to resolve inquiries while relaying a sense of urgency to ensure customer needs are exceeded.
• Documents customer interactions and notifies management of any trends.
• Performs administrative duties related to the IPS program.
• Handles initial customer issues related to the IPS program.
• Supports the needs of other team members whenever possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED