Title Administrator

Carvana•Auburn, WA

5d•Onsite

About The Position

Reporting to the Office Manager, Commercial Accounts Manager, or other designated manager, the Title Administrator reviews and processes automotive titles through the auction process in a customer-facing environment. This role involves acting as the first point of contact for onsite visitors, assisting customers at the front counter with title needs and general customer service, and managing the accurate and complete processing of automotive titles. The position requires a strong understanding of local Department of Motor Vehicle rules and regulations, calculating fees, and ensuring all documentation is accurate for title transfers. Additionally, the Title Administrator will maintain databases, process payments, manage filing systems, and handle inbound and outbound calls.

Requirements

1 year of previous automotive title experience, typically obtained from an auction, dealership, or state motor vehicle department.
Must be 18 years of age and have a valid driver’s license that meets the requirements
Able to safely drive a variety of make/model/sizes of vehicles
Proficiency with computer systems and applications
Team player who can collaborate well with multiple departments, customers, and vendors
Strong customer service skills and professional presence
Analytical thinking and problem-solving skills
Strong organizational skills
High degree of safety focus
Proven ability to multitask while maintaining attention to detail
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Data entry skills
Ability to read, write, speak, and understand English.

Nice To Haves

High School diploma or GED preferred
Notary certification preferred
May require active certification from state Department of Motor Vehicles for Title and Registration processing, depending on location.

Responsibilities

Act as the first point of contact to onsite visitors who enter the front office, including internal and external customers and vendors, and third-party visitors. Direct or guide visitors as appropriate.
Assist customers at the front counter, primarily to support title needs, but may provide general customer service as needed.
Accept, review, and analyze titles for accuracy and completeness. Identify corrections or additional documentation required for title processes.
Apply strong knowledge of local state Department of Motor Vehicle rules, regulations, and fee structures for automotive buyers and sellers, including lien sale and out-of-state or country requirements.
Communicate requirements with managers, customers, and team members.
Calculate estimated fees associated with title processes
Complete titles for transfer between buyers and sellers according to jurisdictional requirements
Submit requests for duplicate titles or other documentation
Verify buyer, seller, and vehicle information in internal databases and title paperwork; review odometer readings, release of liens, customer and payment status
Identify and prepare titles to send to customers
Accurately enter and update information in the internal databases.
Process payments (no cash handling). Verify flooring plan payments.
Maintain a filing system for titles and other documents.
Run and review reports, customer worksheets, vehicle inventory, and title lists to identify
Answer phones in a professional manner; discern the caller’s needs, respond, or transfer to the appropriate department.
Make outbound telephone calls to customers regarding payment status and collections.
Any other duties assigned by the designated manager