Administrator

United Church Homes • Jackson, OH

3d • Onsite

About The Position

The Administrator is responsible for administering, directing, facilitating, supporting and coordinating all activities of the community ensuring that quality care, financial and people objectives are in compliance with all local, state and federal laws and in accordance with United Church Homes, Inc. policy. The Administrator performs duties in managing business related activities which achieve the UCH vision and supporting strategies and assists in promoting the community in a manner which promotes ethical and high-quality health and retirement services. They develop and manage the annual operating and capital budget, facilitate the admission process, review census, and support marketing efforts. The Administrator reviews and signs all records and documentation as required, recommends contractual services to corporate, and represents the facility in communications, public relations, and marketing calls in the community as necessary. They review accounts receivable and assist in timely collection, and complete various reports including State licensure reports, monthly financial reports, surveys, plans of correction, responses to corporate requests, replies to residents’ council, and others as required. The Administrator initiates facility procedures/systems consistent with community and UCH needs and provides facility-related data/information responsive to community and UCH needs when requested. They also direct preparation for licensure certification surveys.

Requirements

• Bachelor's Degree (four-year college or technical school): Required
• Current state license required
• Must obtain and maintain mandatory, state and federal requirements and certifications for practice or occupation
• Must possess a valid driver's license
• Familiarity with long-term care and/or health care services required
• Must be able to read, write, understand and speak the English language
• Must be able to work with residents, resident families, staff, visitors, vendors, corporate staff, surveyors, and inspectors
• Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook
• Must be accessible at all other times when not present at the resident care facility
• Must successfully complete at least twenty (20) hours of continuing education annually
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Presentation Skills - Ability to effectively present information publicly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Decision Making - Ability to make critical decisions while following company procedures.

Nice To Haves

• Master's Degree: Preferred
• Three (3) or more years of related experience preferred
• Special care or dementia care employees will have additional training in the care and treatment of dementia residents

Responsibilities

• Administering, directing, facilitating, supporting and coordinating all activities of the community.
• Ensuring quality care, financial and people objectives are in compliance with all local, state and federal laws and in accordance with United Church Homes, Inc. policy.
• Managing business related activities which achieve the UCH vision and supporting strategies.
• Promoting the community in a manner which promotes ethical and high-quality health and retirement services.
• Developing and managing the annual operating and capital budget.
• Facilitating admission process, reviewing census, and supporting marketing efforts.
• Reviewing and signing all records and documentation, as required.
• Recommending contractual services to corporate.
• Representing the facility in communications, public relations, and marketing calls in the community as necessary.
• Reviewing accounts receivable and assisting in timely collection.
• Completing forms, reports, etc. including State licensure reports, monthly financial reports, surveys, plans of correction, responses to corporate requests, replies to residents’ council, and others as required.
• Initiating facility procedures/systems consistent with community and UCH needs.
• Providing facility related data/information responsive to community and UCH needs, when requested.
• Directing preparation for licensure certification surveys.
• Providing direction to the community to provide high quality in daily care which meets/exceeds all internal/external standards within budget parameters, including, but not limited to, products, physical plant, and environment within budget parameters.
• Promoting IOP.
• Listening to family questions and concerns, resolving issues, and explaining related company actions and decisions.
• Completing community walk-through at least once daily to assess resident climate and to address complaints or other issues; referring these issues to appropriate department head or other personnel, and following up, as appropriate.
• Intervening as appropriate in potentially threatening situations and following up to determine appropriate action after crisis has been resolved.
• Staffing organization with capable people.
• Planning the work for employees with due regard for performance and skills.
• Ensuring employees are adequately oriented and trained to perform their duties.
• Assisting and encouraging employees to understand where/how their role impacts the community and corporation.
• Setting meaningful individual objectives and specific job expectations.
• Ensuring employees know what is expected and the standards by which they will be evaluated.
• Giving adequate guidance and supervision and periodically reviewing employee performance.
• Recommending promotions and pay for employees as merited, recognizing and rewarding initiative, imagination and work well done.
• Creating an environment encouraging excellence and setting a good example.
• Giving employees sufficient authority to make the necessary decisions to carry out their assignments.
• Coaching/counseling/disciplining personnel as necessary.
• Recommending and conducting terminations per Human Resources guidelines.
• Establishing and maintaining effective communication regarding performance, both with employees and leadership.
• Properly managing employees’ personnel information.
• Recommending changes in policies and practices wherever employee needs are not being met.
• Providing employees with training and instructions on safe work practices and regularly reviewing work activities, materials and facilities to eliminate potential hazards.
• Identifying and maintaining accountability for security within assigned areas of responsibility.
• Ensuring employees understand their obligations to protect company and employee property.
• Taking appropriate action when security infractions occur.
• Taking positive action to ensure equal opportunity in the conduct of all business activities without regard to race, religion, color, age, sex, marital status, national origin, disability, or veteran status.
• Ensuring subordinates are helpful, caring, and responsive to all guests.
• Devoting adequate time and attention to personal development and training, particularly in HR management.
• Receiving, investigating and responding to employee grievances.
• Reporting observations of structural, equipment and furniture defects/malfunctioning to appropriate personnel.
• Coordinating work of department with work of other departments.
• Attending and participating in staff, departmental and other community meetings and sitting on required committees.
• Developing and updating departmental procedures and policies.
• Maintaining required records and reports as outlined in UCH’s Policies and Procedures manuals.
• Participating in department budget planning and supplying monthly report to leader, as requested.
• Maintaining confidentiality of necessary information.
• Handling unusual occurrences calmly and logically to maintain continuity of business and duties.
• Performing any miscellaneous work assignments as may be required.
• Participating in special activities as required (i.e., safety committee; mentoring/orientation/new hires; etc).
• Following all appropriate safety and security guidelines, procedures and protocol for residents in the Unit.
• Maintaining appropriate, effective communication with residents, and with residents' family or other significant relationships.
• Ensuring all care, treatment and services are provided with appropriate dementia care protocols.
• Participating in relevant educational and training activities as appropriate.
• Performing all other duties as assigned or directed.

Benefits

• We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual attention, gender identity, national origin, veteran or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager