Administrator Warranty

REV Corporate•Charlotte, NC

About The Position

The Administrator Warranty position is responsible for facilitating case management support, including the extraction, collection and analysis of data, processing warranty invoices for payment, rendering required reports, identifying and negotiating vendor chargeback fees, and other duties related to service and repairs.

Requirements

Associates or Technical Degree in Finance, Accounting or Business preferred
Experience in Accounting, Accounts Receivable / Accounts Payable, and/or Customer Support preferred
Professional phone skills with knowledge of customer service, parts and warranty requirements
Demonstrated successful customer negotiation skills
Commitment to providing excellent customer support
Creative and innovative team player
Intermediate computer skills are required
Proficient in Microsoft Office Suite
Able to effectively prioritize and execute tasks in a high-pressure environment
Versatile, flexible, and a willingness to work within constantly changing priorities
Strong: Communication skills, verbal and written
Interpersonal skills
Organizational, problem-solving, and analytical skills
Willing to: Maintain a flexible and extended work schedule as needed to accomplish objectives
Learn new software tools
Self-motivated with the ability to stay on task
Demonstrates comprehensive listening skills (understanding the message(s) that is being communicated)
HS Diploma or GED Required
0-2 years Accounting, AR/AP; Customer Support

Nice To Haves

Associates or Technical Degree in Finance, Accounting or Business
Experience in Accounting, Accounts Receivable / Accounts Payable, and/or Customer Support

Responsibilities

Following defined processes, work with internal customer service associates and external customers, government repair facilities, dealers and service centers to facilitate case management support for Spartan-built products
Review case documentation
Provide necessary documentation to assist with issue resolution and/or payment requirements
Manage contact from customers regarding invoices, payments or other concerns
Facilitate case closure while maintaining strong relationships with Spartan’s service centers
Process all invoices received through the customer service department including Self Authorized invoices
Support Spartan’s finance team in processing credits
Negotiate chargeback fees with vendors, as required
Process product registrations and subsequent changes, as required
Manage Spartan Fire LLC bulletin release through required data entry, report generation of data and assisting in the preparation of required government reports
Create and distribute customer information packets, as required
Provide statistical analysis of post build customer service data
Support development and maintenance of databases reports, and case management software in accordance with internal or external requirements (e.g. ERP, SalesForce.com, EPICOR)
Ensure consistency and accuracy of data
Research and publish reports and/or correspondence, as needed
Process records (i.e. Bills of Material, populations, resolutions, etc.) related to both campaign and non-campaign and/or recall cases
Other tasks as assigned