Administrator - TPL Sales & Operations Team

Glovis•Duluth, GA

2d•Onsite

About The Position

The TPL Sales and Operations Team Administrator is responsible for leading the Sales Operations function within the TPL (Third-Party Logistics) business unit. This role ensures alignment between Sales, Operations, Finance, and Corporate teams to drive revenue growth, margin control, and operational stability. The Supervisor oversees contract management, pricing control, settlement governance, and KPI performance while supporting strategic key accounts.

Requirements

Excellent written and verbal communication skills
Intermediate-level of MS Excel
Problem-solving and critical thinking ability
Detail oriented
Experience with MS Word, MS Outlook, and MS PowerPoint
Self-starter that can operate under minimal supervision
High School Diploma/G.E.D
4 Years of Direct Experience in Freight Forwarding, Logistics, Supply Chain Management, Customer Service

Nice To Haves

Bachelor's Degree
5 - 7 Years of Direct Experience in Freight Forwarding, Logistics, Supply Chain Management

Responsibilities

Support Sales team in RFQ/RFP response, pricing validation, and margin structure review
Validate AR/AP structure, GP% targets, and cost assumptions before submission
Monitor monthly revenue, cost, and gross profit performance by account
Identify risk accounts and propose corrective action plans
Review customer contracts, simplified contracts, and internal approval processes (Red Folder, etc.)
Ensure pricing and scope alignment between Sales agreement and operational execution
Maintain contract database and renewal schedule control
Ensure compliance with internal accounting and audit standards
Standardize Sales-to-Operation handover process
Improve SOP for pricing approval, cost updates, and exception handling
Collaborate with IT/System team for S-ERP, LOTS, or related tools improvement
Supervise Sales Ops team members (work allocation, KPI, coaching)
Develop performance metrics and conduct regular evaluations
Oversee high-volume / high-risk accounts to ensure service stability
Coordinate issue resolution across Operations, W&D, and Finance
Escalate critical risks to management with structured reporting
Monitor billing accuracy and settlement cycle time
Oversee dispute management and credit exposure
Support training and onboarding of new hires

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short and Long Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement