Administrator - Systems

Bally's Chicago•Chicago, IL

29d•Onsite

About The Position

This role involves providing technical assistance to users, including system setup, configuration, and troubleshooting. The position offers Tier 2 and Tier 3 Help Desk support, managing phone calls, email requests, and ticket systems. Key responsibilities include ensuring security, backup, recovery, and disaster recovery policies are followed. The administrator will manage and maintain Windows servers, Active Directory, Microsoft 365, email systems, user accounts, permissions, and group policies. Additionally, the role requires monitoring and maintaining network infrastructure, managing system performance, patch management, antivirus protection, vulnerability remediation, and operating system updates. Support for virtualization environments, cloud-based services, and enterprise applications is also expected. Routine system monitoring, capacity planning, and maintenance are crucial for optimal system availability and reliability. Developing, maintaining, and testing backup and disaster recovery processes are essential for business continuity. The position also involves creating and maintaining technical documentation, system diagrams, procedures, and inventory records. Assistance with IT projects, technology implementations, upgrades, migrations, and integrations is required. The role includes enforcing IT security standards and assisting with compliance initiatives, audits, and risk mitigation efforts. Other duties may be assigned.

Requirements

Technical assistance to users
System setup, configuration, and troubleshooting
Tier 2 and Tier 3 Help Desk support
Help Desk phone calls, email support requests, and ticket management
Security, backup, recovery, and disaster recovery policies and procedures
Administer and maintain Windows servers
Active Directory
Microsoft 365
Email systems
User accounts, permissions, and group policies
Monitor and maintain network infrastructure
Switches, wireless access points, VPN connectivity, and related services
Manage system performance
Patch management
Antivirus protection
Vulnerability remediation
Operating system updates
Maintain and support virtualization environments
Cloud-based services
Enterprise applications
Routine system monitoring
Capacity planning
Maintenance to ensure optimal system availability and reliability
Develop, maintain, and test backup and disaster recovery processes
Create and maintain technical documentation
System diagrams
Procedures
Inventory records
Assist with IT projects
Technology implementations, upgrades, migrations, and integrations
Enforce IT security standards
Assist with compliance initiatives, audits, and risk mitigation efforts

Responsibilities

Provide technical assistance to users, including system setup, configuration, and troubleshooting.
Provide Tier 2 and Tier 3 Help Desk support, including coverage of Help Desk phone calls, email support requests, and ticket management.
Ensure security, backup, recovery, and disaster recovery policies and procedures are followed and maintained.
Administer and maintain Windows servers, Active Directory, Microsoft 365, email systems, user accounts, permissions, and group policies.
Monitor and maintain network infrastructure, including switches, wireless access points, VPN connectivity, and related services.
Manage system performance, patch management, antivirus protection, vulnerability remediation, and operating system updates.
Maintain and support virtualization environments, cloud-based services, and enterprise applications.
Perform routine system monitoring, capacity planning, and maintenance to ensure optimal system availability and reliability.
Develop, maintain, and test backup and disaster recovery processes to ensure business continuity.
Create and maintain technical documentation, system diagrams, procedures, and inventory records.
Assist with IT projects, technology implementations, upgrades, migrations, and integrations.
Enforce IT security standards and assist with compliance initiatives, audits, and risk mitigation efforts.
Other duties may be assigned.