Administrator, Service Center

TForce Freight•West Palm Beach, FL

About The Position

The Administrator, Service Center performs general office duties for the supported group, including data manipulation, planning, auditing, inventory, customer support, and operations support. The role works in a fast-paced warehouse environment and requires an understanding of general warehouse and office procedures. The incumbent communicates effectively, solves intermediate-level problems, assists with basic research, and manages time effectively. The position provides excellent customer service by resolving problems and maintaining professional relationships with customers and vendors. Duties include data entry, order processing, document scanning, shipment routing, responding to customer inquiries, processing paperwork, and handling procedures related to overages, shortages, damages, claims, and freight tracing.

Requirements

Be a U.S. citizen or authorized to work in the U.S.
High school diploma, GED, or international equivalent.
At least six months of office support experience.
Ability to handle multiple tasks in a fast-paced environment under supervision, with high attention to detail.
Effective oral and written communication, problem-solving, basic research, and time-management skills.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Accurate and rapid data entry.

Nice To Haves

Warehouse experience.
Forklift experience.

Responsibilities

Transfer information from order manifests into the Edge system.
Review invoices.
Provide routine but varied clerical support to service center staff.
Perform general office duties, including answering telephones, data entry, and filing.
Prepare reports and presentations.
Prepare and/or coordinate information for internal use and distribution.
Perform various ad hoc tasks.
Provide coverage in other departments during fluctuations in volume, vacations, or leaves of absence, as required by business needs.
Match inbound freight with billing.
Record and work overages, shortages, and refusals.
Document shorts and hazardous material alerts.
Assist drivers with customer information.
Provide assistance to customers.
Perform dock work and operate a forklift as needed.