Administrator / Practice Manager

COPE Health Solutions•Los Angeles, CA

1d•$80,000 - $110,000•Onsite

About The Position

Partners closely with the Medical Director to support the effective and efficient delivery of care through a hub-and-spoke model consisting of telehealth providers, Community Health Workers (CHWs), a 24/7 RN warm line, embedded pharmacy services, and contracted specialty telehealth providers. Oversees day-to-day operations, staffing, vendor management, performance reporting, and compliance activities to support organizational goals, quality outcomes, and financial sustainability. Works under general supervision.

Requirements

Bachelor's degree in Healthcare, Business, Public Health, or related field required.
Minimum three years of healthcare operations, clinic management, or practice administration experience.
Demonstrated leadership experience overseeing multidisciplinary teams and operational workflows.
Excellent organizational, interpersonal, verbal, and written communication skills.
Proficiency with Microsoft Office applications and healthcare technology platforms.
Medical office operations, practice administration, and healthcare operations management principles.
Medicare Advantage, Commercial PPO/HMO plans, and value-based care models.
Staffing, performance management, operational reporting, and workflow optimization.
Patient access, scheduling, referrals, and care coordination processes.
Revenue cycle fundamentals, vendor management, and financial performance reporting.
Regulatory compliance, healthcare operations, and quality improvement principles.
Electronic Medical Record (EMR) systems, Microsoft Office applications, and other healthcare technology platforms.

Nice To Haves

Master's degree in Healthcare Administration, Business Administration, Management, or related field preferred.
Experience supporting primary care, ambulatory care, managed care, or value-based care programs preferred.
Experience with Medicare Advantage, Commercial PPO/HMO plans, and population health programs preferred.

Responsibilities

Oversees and directs day-to-day operations of the ambulatory primary care practice and ensures services are delivered in accordance with organizational policies and applicable regulatory requirements.
Partners with the Medical Director to support quality, operational, and financial performance goals.
Coordinates operational activities across providers, nurses, pharmacists, Community Health Workers (CHWs), Care Navigators, and contracted vendors.
Oversees patient access functions including scheduling, intake, referrals, prior authorizations, and care coordination workflows.
Monitors key operational and performance metrics including panel growth, encounter volume, telehealth access, CHW productivity, and patient engagement.
Utilizes performance reporting structures, dashboards, and scorecards to evaluate practice performance and identify opportunities for improvement.
Oversees staffing models, onboarding, training, scheduling, and performance management activities.
Serves as liaison with technology vendors, specialty referral partners, outsourced Revenue Cycle Management (RCM) partners, and other contracted service providers.
Assists with budget monitoring, resource allocation, operational planning, and implementation of support systems and services.
Ensures operational policies, procedures, and workflows are implemented and maintained throughout the practice.
Conducts staff meetings and promotes effective communication between clinical, operational, and administrative teams.
Identifies opportunities to improve operational efficiency, patient experience, care coordination, and overall practice performance.
Maintains accurate operational records, reports, and communications according to organizational guidelines.
Supports implementation of new programs, technologies, and initiatives designed to improve quality, access, and organizational performance.