Administrator, Payroll Systems Support (Philippines)
About The Position
Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Administrator, Payroll Systems Support. This role serves as a key support resource for Payroll, employees, managers, Finance, Human Resources, and business leaders by resolving system issues, supporting payroll and timekeeping processes, maintaining employee data, administering security access, and assisting with HCM/Payroll configuration and reporting. The resource will manage incoming support requests, troubleshoot system issues, execute established SOPs, and collaborate with Finance, HR, Payroll, IT, and business stakeholders to ensure accurate and efficient operation of HCM/Payroll processes.
Requirements
- 5 years + of experience supporting Payroll Systems, Dayforce preferred (and also UKG, Lawson/Infor), HCM, HRIS or Workforce Management systems
- Experience supporting employees and managers in a shared services or help desk environment.
- Strong analytical, troubleshooting, and customer service skills
- Strong Microsoft Excel and reporting skills.
- Must be amenable to working the 10:00 PM to 7:00 AM Philippine Time shift.
Nice To Haves
- Bachelor’s degree in related field of study
- Payroll Administration Certification preferred
Responsibilities
- Payroll systems Administration & Configuration Support
- Employee Data Administration
- Security & User Access Administration
- Integrations & Technical Support
- Compliance & Audit Support
- Payroll & Timekeeping Support
- Leave, PTO & Absence Management
- Employee & Manager Support
- Reporting & Analytics Support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
