Administrator, Mailroom Operations

NEW ERA CAP LLC•Buffalo, NY

11d•$22 - $23•Onsite

About The Position

The Mailroom Operations Administrator will be responsible for coordinating New Era Cap Global Headquarters' shipping, receiving, and mail distribution functions for internal and global operations while ensuring the highest level of customer service and satisfaction for internal customers. The Mailroom Operations Administrator is an individual contributor who operates autonomously to ensure mailroom operations run efficiently to support critical business needs.

Requirements

Excellent communication and organizational skills
Ability to provide guidance and direction to others in a positive and actionable manner
Skilled at taking initiative to ensure operations follow proper procedures, takes proactive corrective action as needed
Ability to meet deadlines in an environment with fast changing priorities and manage time effectively
Ability to communicate effectively when speaking and writing
Ability to work in an organized manner under pressure
Strong problem-solving skills
Demonstrates autonomy when making decisions
Superb customer service skills Enthusiastic positive person who embraces work with a sense of urgency and persistence
Must be punctual and possess a strong work ethic
Proficient in Microsoft Office-Outlook, Word, Excel
Ability to remain on feet for extended periods while actively processing varying volumes of packages throughout the day
Must be able to safely use a pallet jack along with other mailroom tools and equipment
Must be able to lift 60 lbs
Associate’s Degree required. Additional experience will be considered in lieu of degree.
One (1) to Three (3) years of experience in a professional office mailroom setting required
Valid driver’s license required

Nice To Haves

Knowledge of SAP and Concur systems a plus

Responsibilities

Coordinate the receipt of all incoming air, ground, product, and LTL shipments for headquarters
Oversee the process of receiving, tracking, scanning, notifying, processing, and distributing shipments to internal customers
Manage the receipt, sorting, processing, and delivery of USPS mail and interoffice mail to all internal customers
Handle cash transactions related to mailroom services, maintain a detailed log of personal packages and stamps purchased by internal customers, communicate amounts owed to the mailroom, and perform monthly cash drops to the Finance team
Coordinate the processing and shipping of all outgoing air, ground, and LTL shipments for internal customers, including verifying and packing items according to specifications and providing tracking information
Partner with stakeholders and vendors to anticipate and resolve unexpected issues, minimize interruptions, and avoid shipment delays
Coordinate and assist with special mailings, tradeshows, and special projects, ensuring timely and accurate completion
Assist with managing inventory of office and shipping supplies to maintain adequate stock levels, anticipate needs, and re-stock supplies as necessary
Maintain a clean, organized, and efficient work areas, including the Mailroom, Shipping Dock Area, and Ergonomic Packing Station Area
Ensure employee needs are met in an office environment, promoting a positive workplace culture and enhancing overall satisfaction
Keeps all sensitive matters confidential, proactively shred confidential materials that need to be destroyed
Other duties as assigned