Administrator L3(Contract)

Wipro • Redmond, WA

9h

About The Position

The Administrator L3 resolves priority incident tickets and service requests, and contributes to incident analysis, change request preparation, and continuous service improvement. The role includes triaging high-priority incidents, resolving priority incidents within defined SLAs, fulfilling software, hardware, and network service requests, monitoring SLA timelines, preparing and executing approved changes, and supporting root cause analysis and mitigation planning. The mandatory skill is Linux administration, and the stated experience requirement is 3–5 years.

Requirements

• Linux administration skills.
• 3–5 years of experience.

Responsibilities

• Perform initial triage of high-priority P2 incident tickets that may affect one or more processes.
• Resolve priority P3 incident tickets within defined SLAs.
• Log incidents and document observations and related root causes to support evaluation of mitigation measures.
• Fulfil software, hardware, and network service requests within agreed timelines and SLAs, maintaining quality and accuracy.
• Monitor SLA timelines throughout the lifecycle of high-priority P2 incident tickets, escalating as needed.
• Participate in weekly or monthly service review meetings with clients and internal teams.
• Create change requests according to incident priority and defined guidelines.
• Present changes for approval in change approval meetings, including rollback plans.
• Execute approved changes and document post-implementation outcomes.
• Analyze incidents to support root cause analysis and service improvement plans.
• Help develop mitigation actions to reduce repeat incidents by identifying patterns in issues.

Benefits

• Medical benefits options.
• Dental benefits options.
• Disability insurance.
• Paid time off, inclusive of sick leave.
• Other paid and unpaid leave options.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed