Administrator L2

Wipro • Minneapolis, MN

2d

About The Position

The Administrator L2 assists with triage and documentation of priority incidents, supports resolution of software, hardware, and network service requests, and helps ensure service-level agreement (SLA) adherence by escalating delays when required. The role performs initial triage for P3 priority incidents, tracks requests and SLA timelines, and assists with creating change requests based on incidents raised and resolved.

Requirements

• 1–3 years of experience.
• Desktop Support experience.

Responsibilities

• Perform initial triage and assist with responding to P3 priority incident tickets, documenting them and following established SLA and escalation procedures.
• Track and assist with resolving software, hardware, and network service requests, ensuring they are accurately logged, processed, and completed within defined timelines and procedures.
• Monitor SLA timelines throughout the lifecycle of P3 priority incident tickets and escalate delays or potential SLA breaches to higher levels.
• Assist in creating change requests based on the types of incident tickets raised and resolved.

Benefits

• Medical and dental benefits options
• Disability insurance
• Paid time off, inclusive of sick leave
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed