Administrator, Insurance

Ontario Medical Association•Toronto, ON

1d•CA$46,095 - CA$48,975•Hybrid

About The Position

This position provides administrative and service support to OMA Insurance and members. The OMA advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Requirements

Community College Diploma in Business Administration, Office Administration, or an equivalent combination of education and experience
Two to three years of administrative and customer service experience, demonstrating proficiency in office administration practices, systems, and customer interactions
Knowledge and understanding of the insurance industry
Working knowledge of Salesforce CRM
Demonstrated ability to perform customer service and administrative duties within an insurance environment
Strong organization, communication, time management and interpersonal skills
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and Teams)
Ability to work independently while also contributing effectively as part of a team
Ability to maintain confidentiality and handle sensitive customer information with discretion

Nice To Haves

Associate Customer Service (ACS) or Life Office Management Association (LOMA) designation is considered an asset

Responsibilities

Setting up member records and ensuring profiles are updated with accurate information by confirming change requests with members and business partners
Creating, updating, and assigning cases and leads to appropriate OMA Insurance teams for handling
Monitoring email inboxes and queues for inquiries, referrals, and sales or consultation requests from members and business partners, ensuring proper handling and distribution
Responding to member inquiries, requests and providing support as needed
Providing and following up with third-party insured members on notification reminders to assist in coverage retention
Informing the sales team of any third-party changes affecting in-force coverage
Checking and handling inbound and outbound mail, and triaging correspondence to applicable internal and external parties
Managing and distributing reports vendor commission statements to the applicable teams
Maintaining and tracking and ordering office supplies, along with providing any additional administrative support as needed
Adhering to agreed-upon OMA Service Level Agreements and ensuring information accuracy based on member service requests using proper activity settings
Presenting as a good brand ambassador of the OMA who displays professionalism, courteousness, patience, and understanding when dealing with our members