Administrator III (Operations Manager)

King County • Seattle, WA

7d • Hybrid

About The Position

Public Health – Seattle & King County (PHSKC) is hiring an Administrator III to serve as the Operations Manager for the Tuberculosis (TB) Program. This role supports a multidisciplinary team dedicated to preventing, treating, and eliminating TB in our community. The Administrator III (Operations Manager) provides high level operational, financial, and administrative leadership for the TB Program and Clinic. This position works closely with the TB Medical Officer and Program Manager to ensure effective daily operations, strong administrative systems, and compliance with County, state, and federal requirements. The role also supervises the Administrative Support Section and serves as backup to the Program Manager when needed. This role is ideal for someone who enjoys a dynamic, fast-paced environment with a focus on improving program operations, supporting staff, and ensuring operational excellence in a mission driven public health environment. You’ll be part of a team working to eliminate a serious infectious disease while improving access to care for vulnerable communities. The Tuberculosis Program is one of seven programs in the Prevention Division and is responsible for medical case management and treatment of all individuals diagnosed with TB disease in King County. In addition to case management, contact investigations, TB screening of populations at high risk for TB infection and disease, community education and partnerships. Along with all of these activities comes a heavy administrative burden, including, but not limited to managing contracts, billing, invoicing, scheduling, customer service and purchasing. This position is an independent and highly functioning position that supports a fast-paced, dynamic program that serves as the subject matter experts of treating TB in all of King County. This unique program provides many psychosocial support needs that are not offered by other healthcare settings, which is fulfilling to be a part of. In this role, they oversee a team of 3 staff, two Administrative Specialist IIs and one Administrative Specialist III. They also oversee all administrative and financial operations of the program that are integral to program operations and also participate in budget planning. Additionally, this position is the back-up to the Health Services Administrator I and is the acting lead of the program for administrative functions in their absence. Also, while this role is primarily administrative in nature, the position has direct access to learning more about the clinical and public health activities that occur within a TB Program should that be of interest. The position is part of a multidisciplinary leadership team and work alongside over 40 staff that are really passionate about their work, which is really motivating and inspiring. Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Requirements

• Demonstrated supervisory experience, including performance management and accountability
• Strong organizational skills with the ability to manage multiple priorities and adapt to rapid change
• Experience providing high quality customer service to internal and external stakeholders
• Experience with budget development, financial analysis, grant management and expenditure monitoring
• Knowledge of financial principles and basic statistics
• Proficiency with Microsoft Office Suite, primarily Word, Excel, PowerPoint and Outlook, as well as Microsoft SharePoint and Teams
• Strong written and verbal communication skills
• Excellent interpersonal, collaboration, and facilitation abilities
• Experience with document management and administrative systems
• Strong analytical problem solving and policy analysis skills
• Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
• Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR (if applicable).
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable).

Nice To Haves

• Four years of experience in an administrative role in a healthcare or public health clinical setting.
• Experience with ORACLE E-Business Suite.
• Advanced Excel skills, including Pivot Tables and data visualization.
• Experience with Microsoft Power BI and Vizio or willingness to learn.
• Experience developing standard operating procedures for complex programs.
• Experience with King County administrative, clinical and financial processes and procedures.

Responsibilities

• Manage daily administrative and operational functions in a public health clinic setting.
• Lead the Administrative Support Section, including hiring, training, supervision, and performance management and evaluations.
• Serve as acting Program Manager when required
• Interpret and apply County and Department administrative and financial policies in collaboration with Program Manager and Division Administration team
• Lead administrative functions of process and quality improvement projects and incorporate technology, including automation where appropriate, to improve efficiency and accountability
• Develop and maintain comprehensive standard operating procedures
• Oversee facility needs, equipment maintenance, and vendor coordination with Harborview Medical Center and King County Facilities Division
• Ensure compliance with record retention schedules
• Support improvements to electronic health record systems
• Conduct financial analysis, forecasting, and monitoring
• Develop and monitor program and grant budgets, including scope of work development and reporting
• Ensure expenditures meet funding requirements
• Oversee procurement and cash handling
• Handle administrative aspects of contract development, implementation and monitoring
• Analyze performance of administrative systems and propose changes as needed where inefficiencies or performance issues are identified
• Perform quality assurance activities of administrative and financial databases and generate reports for monitoring and improvement purposes
• Prepare recurring and ad hoc financial and operational reports and presentations as assigned in coordination with Division Finance leads
• Collaborate with staff and leaders across the program to resolve operational challenges.

Benefits

• Forbes named King County as one of Washington State's best employers.
• King County has a robust collection of tools and resources to support working remotely.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed