Administrator II, Leave of Absence

Pilot Company•Knoxville, TN

2d•Onsite

About The Position

Leave Administration Services is responsible for administering the full leave of absence cycle within the guidelines of federal, state and company policies. Providing guidance for Pilot Company's team members, managers, and HR partners during the leave and accommodation process to ensure a positive and informed experience.

Requirements

High school diploma required
At least 2 years of leave of absence experience required
Intermediate Microsoft Office skills including Excel
Ability to handle sensitive and confidential information ethically and responsibly
Ability to independently handle, research, evaluate and resolve simple Leave of Absence matters
Ability to embrace technology, as well as utilize and transact in HR systems, portals, knowledgebase and case management
Ability to follow standard procedures in resolving issues and knowing when to refer to higher tiers or legal department when appropriate
Strong organizational, attention to detail and multi-tasking skills
Strong interpersonal and customer service skills- Must have the ability to show compassion and empathy for others
Strong written and verbal communication skills
This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Nice To Haves

Bachelor’s degree preferred
Broad Knowledge of Leave of absence policies preferred

Responsibilities

Determining eligibility of leave of absence. This includes State, Federal, Canadian and Company policies
Provides guidance and information regarding Pilot Benefits offerings
Complying, tracking & administering all State, Federal, Canadian and Company leave of absences, including approving or denying requested leave of absences
Administering and monitoring all work-stay ADA accommodations and religious accommodations
Completing Canadian Records of employment for all Canadians on leave as well as separated from the company
Coordinating TM paid STD & LTD, State STD with 3rd party vendors or state administrators
Process terminations for team members who are non-compliant or those in which an accommodation can’t be met after going through the ADA process
Providing legal with any information about a leave of absence that is needed for Department of labor claims, EEOC, or any other legal claims that may arise regarding a leave of absence case. (This includes participating in depositions if necessary)
Maintain documentation and reporting for ADA accommodations in accordance with the Office of Federal Contract Compliance Programs (OFCCP) guidelines
Calculating Loss PTO for individuals returning from leave of absence
Completing waiver of benefit premium documents for Canadian TMs
Coordinating all PTO, Pilot leave, or Parental pay request for TMs on leave
Benefit Billing and collections