Administrator II, Enterprise Content Management

Navitus Health Solutions, LLC

20h•Remote

About The Position

Due to growth, we are adding an Administrator II, Applications Systems to our team! The Administrator II, Applications Systems ensures efforts are in alignment with IT Enterprise Services to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions, and services to simplify people’s lives. This role is responsible for application administration including server maintenance, application upgrades, application support and requests, disaster recovery planning, and providing any other support within the vendor purchased applications used at Navitus. This role is recognized as the go-to person when technical support is required specifically as the primary admin for our Enterprise Content Management Suite which provides a centralized repository for digital content along with low-code/no-code tools for workflow automation, electronic forms, records management and integrations. This position will provide secondary administrative duties to the other applications supported by the team. This position will work directly with application developers, business users, internal IT, and third-party vendors to improve performance, ensure high availability of the system, and administer the overall health of the environment. This role will participate in the planning and implementation of policies and procedures to ensure the systems are running optimally and maintenance is consistent with company goals, industry best practices and regulatory requirements.

Requirements

Associate’s degree in the field of Computer Science or equivalent work experience in the field of Application and Server Administration required.
3 years’ working experience required.
Hands-on technical experience maintaining servers.
Enterprise Windows Administration including concepts such as Certificate Services, Web Services, Provisioning and Security.
Knowledge of ITIL and Agile framework.
Hands on enterprise application and hardware troubleshooting experience.
Working technical knowledge of networks, PCs and platform operating systems including Windows and Red Hat.
Working knowledge of Scripting languages such as Shell Scripting, YAML, Bash, Python, PowerShell, Batch, Object Oriented Programing, HTML5, and CSS.
Working knowledge of database technologies such as Oracle, SQL, PostGres, and MongoDB.
Working knowledge of Structured Query Language and Database Scripting concepts.
Working knowledge of Release Automation processes.
Knowledge of Application support methodologies and processes for platforms such as M365 and Dynamics Cloud applications, Great Plains, Atlassian Suite, Informatica, Automic, Qlikview, QlikSense, Alation, and Qlik Replicate.
Experience documenting and maintaining configuration and process information.
Knowledge of applicable data privacy practices and laws; including SSAE16, HIPPA, and URAC.
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Nice To Haves

5 years’ experience in the field of Application and Server Administration preferred.

Responsibilities

Ensure all environments are managed and maintained to meet service level agreements.
Administer and maintain Oracle Fusion applications and databases.
Implement Security measures and access controls.
Support change control and testing processes for modifications to application systems
Proactive monitoring and maintenance of Linux and/or Windows system environments.
Provide responsive technical assistance and document configuration to support processes.
Work with additional functional teams to ensure optimal operations and uptime of application environments.
Analyze system for overall performance and give recommendations for improvements.
Develop strong working relationship with third party vendors.
Research and recommend innovative, and where possible automated approaches for system administration tasks.
Identify approaches that leverage our resources and provide economies of scale.
Quick, efficient, and effective issue resolution with proactive communication to all stakeholders
Recommend, schedule, and perform improvements, patches, and reconfigurations.
Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
Provide backup administration support to other teammates.
Provide after-hours support.
Administration within our Enterprise Content Management Suite
Administration within Microsoft SaaS platforms including Teams, SharePoint, CoPilot and the Power Platform
Administration within Atlassian SaaS platforms
Administration within Oracle Fusion & ORMB ERP platforms
Administration within Dynamics (D365) CRM Platform
Administration within business process development platforms like Nintex/K2
Administration within Data movement tools like SmartConnect
Administration within Internally built adjudication platform including Linux and Oracle Technology Stacks
Administration within Automic Automation Platform
Administration within Informatica Platform
Administration within CDC Tools like QlikReplicate
Administration within Business Intelligence platforms like Qlikview and QlikSense, Crystal, nPrint
Administration within Privacy Analytics Platform
Administration within Data Cataloging SaaS Platforms
Other duties as assigned