Administrator for Student Success, TIP Scholars

Ferris State University•Big Rapids, MI

4d•Onsite

About The Position

The Administrator for Student Success, TIP Scholars provides academic support, coaching, and proactive intervention to promote student persistence and retention, with a focus on students participating in the Tuition Incentive Program (TIP). The role designs and facilitates student success workshops, coordinates referrals and connections to campus resources, monitors student progress and success alerts, and analyzes data and reports to inform program effectiveness. The Administrator collaborates with campus partners and the state TIP funding agency to strengthen coordinated student support, support program implementation, and ensure compliance with university policies and applicable regulations. This is a continuing, full-time, 12-month staff position based at Ferris State University's Big Rapids main campus. The role reports to the Director of Student Academic Affairs, University College. The anticipated start date is January 2027, though the date may be revised. The advertised salary is $54,194, with placement determined by qualifications, education, training, experience, and internal pay equity considerations. The selected candidate must be authorized to work in the United States at the time of hire without current or future employer assistance or sponsorship.

Requirements

Bachelor’s degree.
At least one year of experience in a post-secondary setting working directly with students.
Detail-oriented, organized, and able to multitask.
Strong verbal and written communication skills.
Demonstrated ability to collect, analyze, and interpret data.
Successful experience working directly with people from diverse cultural, educational, socioeconomic, and life backgrounds.
Must be authorized to work in the United States at the time of hire without employer assistance or sponsorship now or in the future.

Nice To Haves

Master’s degree.
Two or more years of experience in a post-secondary setting working directly with students.
Experience facilitating workshops, presentations, or group learning activities.
Experience with student information systems.
Experience with student or customer relationship management software.

Responsibilities

Serve as a primary point of contact for students, with a focus on students receiving financial aid through the Tuition Incentive Program (TIP Scholars).
Design and facilitate workshops for TIP Scholars.
Provide academic support, coaching, guidance, and referrals to campus resources.
Conduct research, reporting, and data analysis on TIP Scholars.
Develop and maintain relationships with the state TIP funding agency.
Help students navigate university processes and connect with appropriate campus resources.
Initiate referrals to the financial aid office.
Triage academic referrals and student success alerts through the Navigate360 student success management platform.
Maintain accurate records of student interactions and referrals.
Conduct proactive outreach and provide timely, individualized interventions to support persistence and retention.
Assist with implementing ReFOCUS and other student success initiatives for students experiencing academic challenges.
Collaborate across University College Student Success Initiatives programs and services to strengthen coordinated academic and transitional support.
Assist with institutional and grant reporting requirements.
Carry out responsibilities in accordance with university policies and applicable laws.
Maintain confidentiality pursuant to university policies and applicable state or federal laws.
Cultivate an environment of belonging that values, respects, supports, and celebrates individual similarities and differences.
Support, promote, and develop university student enrollment and retention initiatives.
Perform other duties assigned within the position classification area.