Administrator, Epic Web and Service Server

Quest Diagnostics•Schaumburg, IL

21d•$100,000 - $130,000•Hybrid

About The Position

The Web and Service Server Administrator (WSSA installs and administers your Epic web and service servers. The individual is involved in configuration, deployment, proactive monitoring and maintenance. This role is part of the Epic Client Systems Administrator (ECSA) group.

Requirements

Expertise in Microsoft Windows server administration
Expertise in virtualization platforms such as Citrix XenServer, VMware ESXi, or Microsoft Hyper-V
Experience with hardware or software load balancing solutions such as F5 BIG-IP or NetScaler
Working knowledge of: Microsoft Internet Information Services (IIS) administration; Network protocols and functionality including TCP/IP, Active Directory, Domain Name Services, FTP/SCP, and HTTP
Bachelors Degree in computer science or information science or related or equivalent experience.

Nice To Haves

Experience with scripting languages such as PowerShell for system administration and automation.
Epic Client Systems Administration - BLOB, Business Continuity Access, and Printing
Epic Client Systems Administration - MyChart, MyChart Mobile, and EpicCare Link
Epic Client Systems Administration Care Everywhere
Epic Client Systems Administration Hyperspace Web, Interconnect, and System Pulse

Responsibilities

Develop and maintain automation scripts (e.g., using PowerShell) to streamline routine tasks, system deployments, and monitoring.
Proactively analyze performance data to identify and resolve potential bottlenecks before they impact system stability and user experience.
Own the end-to-end health, performance, and security of Epic web and service server infrastructure, from initial deployment to ongoing maintenance and optimization.
Managing print queues and Epic printing infrastructure
Monitoring network and Web server activity for security breaches using intrusion detection techniques
Performing file system management
Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs
Installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system
Understanding performance metrics, monitoring system performance, and troubleshooting issues
Assisting in the configuration and troubleshooting of integrated third-party software and peripherals
Applying platform and Epic upgrades and updates to production and non-production Web server components
Responding to emergency and after-hours issues
Engaging in capacity planning exercises to ensure adequate system resources
Collaborating with your technical teams and Epic to ensure proactive support
Writing and maintaining scripts to improve system management tasks
Participating in your change control process for all planned application and technical activities
Maintaining and testing processes related to business continuity
Following vendor and Epic best practices for hardware and software configuration

Benefits

Day 1 Medical
supplemental health
dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities