Administrator, E-Services

Arizona Department of Administration•Phoenix, AZ

5d•$93,500•Hybrid

About The Position

The Administrator, eServices is responsible for providing leadership, strategic initiative, and management of the eServices Team. This team is responsible for providing technical systems support, advice, development recommendations, and trouble-shooting assistance to divisions and team members throughout the agency. Additionally, this role conducts analysis of programs, policies, procedures, systems, practices, and operations, and assists in the development of resource materials relating to system use. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge of applicable legislation, rules, regulations, standards, and policies
Knowledge of the principles and practices of public administration; emphasis in effective planning, organization, and management
Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation
Knowledge or research methods and reporting techniques used in administrative studies
Knowledge of operational/programmatic structures
Basic understanding of XML schema definitions, agile methodologies, and project management
Strong verbal, written, and listening communication skills
Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
Strong interpersonal skills and demeanor
Strong skill in building relationships and working closely with external stakeholders
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
Familiarity with Azure DevOps and XML editors
Proficiency in Agile methodologies
Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
Ability to work both independently and collaboratively as part of a team
Ability to communicate to both business and information technology teams
Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Ability to lead a team and create a positive team culture from team members
Ability to learn LEAN concepts, principles and tool
Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Employment Verification and Reference Checks
State and Federal Criminal Background Check, including fingerprinting
Arizona Tax Filing Records Check
If applicable, ASEDRA Authorized Driver Identification Check

Nice To Haves

Master’s Degree in Business, Accounting, Finance, Management, Information Technology, or a related field
Previous supervisory experience
Experience in the areas of continuous improvement/Lean and change management
Experience in IT methodologies such as Agile and Scrum
Experience in with the Software Development Life Cycle and project management
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Master’s Degree (e.g., M.A.), training, coursework, and work experience relevant to the assignment
Minimum of five (5) years’ experience with tax systems, such as state/municipal tax systems, Intuit, H&R Block, etc.
Minimum of two (2) years’ people, programs or project management experience

Responsibilities

Carries out supervisory responsibilities in accordance with ADOR’s core values, agency policies, applicable standard work, and applicable laws.
Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees
Planning, assigning, coordinating and overseeing daily work of direct reports in alignment with strategic, operational, and tactical priorities of the organization
Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring
Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals
Recognizing and rewarding performance excellence, culture championship, and continuous improvement efforts
Communicating and enforcing agency policies and programs
Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate
Develops and maintains internal and external partnerships to promote the objectives of the agency and improve public service
Evaluates existing and proposed administrative policies, procedures, systems, and practices; documents findings, prepares comprehensive reports, and makes recommendations for changes
Coordinates implementation of process and system improvements such as: Creates change management plan and timeline, Assembles project teams, stakeholder groups to include vendors, Coordinates change process and communication steps, Develops training materials to provide systems training, Develops or updates functional or operational manuals outlining established methods of performing work in accordance with organizational policy
Evaluates the relevance of existing management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve program or system issues
Provides customer assistance for escalated issues using various communication methods regarding the use of department systems
Provides technical system support for internal team members, as needed
Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
Actively contributes to team and individual effectiveness through the following: Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated, Completes all required training in a timely manner, Participates in assigned work teams as appropriate, May complete periodic metrics, projects, huddle boards and reports as requested, Prepares for and actively participates in 1:1 coaching with supervisor
Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
Engages as project business lead and/or SME as applicable, to ensure the successful execution of all mandated and non mandated projects.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Participation in the Arizona State Retirement System (ASRS)
Long-Term Disability (LTD) program
Voluntary deferred compensation program