Transportation Services Administrator

DeKalb County • Decatur, GA

6h • $61,009 - $98,224 • Onsite

About The Position

The purpose of this classification is to manage staff and to oversee County transportation services provided to senior citizens by third-party service providers.

Requirements

• Bachelor’s degree in Public Administration, Business Administration, Sociology, or closely related field required
• Three years of progressively responsible experience in program administration and/or evaluation, preferably in human services or community development program area
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Must possess and maintain a valid Georgia driver’s license.

Responsibilities

• Supervises, directs and evaluates assigned staff develops and oversees employee work schedules to ensure adequate coverage and control; processes employee concerns and counsels or disciplines as appropriate: completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
• Monitors transportation service delivery to ensure consistency with the consolidated plan; tracks expenditures against funding commitments and match requirements; evaluates program design/implementation against each programs’ specific rules; performs risk assessments and identifies potential; problems in program compliance or overall service delivery; develops performance measures to be used in the evaluation of programs and projects administered by the department; drafts written agreements with sub-recipients; and develops project and monitoring schedules for service providers.
• Monitors and reviews the performance and activities of third-party transportation service providers to ensure compliance with their agreement with the County, ARC and/or state and adherence to program requirements; conducts field monitoring: visits neighborhood senior/multipurpose facilities to monitor the provision of transportation; reviews financial expenditures and request for funds to ensure funds are spent in accordance with the funding agreement and applicable regulations; compiles performance data and tracks activities per contract stipulations, service agreements, and project schedules; prepares program evaluations and/or performance measurement reports for review by supervisor.
• Serves as a liaison between service users and service providers; meets regularly with participants to answer questions, provide technical assistance, explain program information, review their submission of program documentation, and to resolve problems; assists with reviewing requests for funds; coordinates and facilitates training and orientation workshops.
• Identifies, documents, and initiates corrective action for customer service issues or potential discrepancies in program compliance; documents issues and notifies program managers and service providers; follows departmental procedure to initiate a resolution process or other applicable procedures as appropriate; provides follow-up measures to ensure that agencies/sub-recipients are adhering to standards and compliance deficiencies are corrected.
• Provides administrative management of program services; maintains files and records pertaining to service delivery; develops and monitors program budgets; prepares financial and program activity reports; analyzes cost effectiveness of all assigned programs; gathers, complies and analyzes complex statistical data; tracks vehicle maintenance needs and facilitates repair; and prepares program activity reports, correspondence, BOC Agenda Items, and other documents as needed.
• Assists with long-term planning for transportation services; conducts need assessments related to transportation resources and recommends budget enhancements as needed.
• Coordinates special projects and community events to inform the public about transportation services available to potential customers residing in the county; participates in committees and attends meetings relevant to senior transportation issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level