Administrator, Document Control

Questrade Financial Group•Toronto, ON

13d•CA$45,000 - CA$50,000•Hybrid

About The Position

Questrade Financial Group (QFG) is a financial services company that offers a range of services including securities and foreign currency investment, managed investment portfolios, mortgages, real estate services, and financial services. They utilize cutting-edge technology to enhance the financial success and security of Canadians. QFG combines human-centric collaboration with AI-driven innovation to transform financial services, aiming to redefine customer experiences and empower their teams through AI. The company fosters a diverse, inclusive, and hybrid workplace that encourages creativity and curiosity. This specific job posting is for an existing vacancy for a Document Control Administrator. The role is crucial for ensuring the integrity, accuracy, and secure handling of all physical and digital client account documentation. A key responsibility includes verifying that client deposits meet the requirements for registered and non-registered accounts. The position supports the entire lifecycle of client accounts, from initial onboarding to ongoing management, thereby contributing to efficient back-office operations.

Requirements

1+ years of relevant work experience preferred.
Excellent communication skills.
Positive attitude and strong client orientation.
Strong organizational and multitasking capabilities.
High level of attention to detail.
Ability to work independently in a fast-paced environment.
Ability to collaborate effectively as a team player.
Curiosity to learn and understand why and how.

Nice To Haves

Asset in the financial services industry.
Experience working in operations is an asset.
Analytical and/or reconciliation skills and experience is an asset.
Knowledge of G-Suite is preferred, especially Google Sheets.
Completion of the CSC, CPH and related courses is an asset.
Experience using Broadridge BPS is an asset and preferred.

Responsibilities

Ensuring the integrity, accuracy, and proper routing of all incoming client cheques.
Verifying that all payments match the requirements of various registered and non-registered account types.
Managing the end-to-end lifecycle of accounts, from onboarding setup to account management.
Sorting, processing, and storing account documents for new accounts.
Managing documentation and information for closed accounts.
Reviewing account documents for completion and accuracy.
Processing client requests from brokerage operations queues.
Sorting and organizing paper-based client account documentation received via mail.
Scanning physical paper documents into electronic format and identifying the correct teams to receive the digital documents.
Reviewing and processing all client deposits (cheques, drafts etc.).
Ensuring client deposits are compliant with provincial and federal laws.
Connecting with back-office teams to attain correct information to process client deposits and digital documents.
Delivering all deposits through the cheque scanner or branch.
Handling all incoming and outgoing mail.
Filing and retrieving documentation as required.
Coordinating mail delivery for different lines of business.
Accurately maintaining all daily logs.
Preparing and reviewing daily closed account reports.
Locating and preparing closed account documents for long-term storage and eventual destruction.
Performing other ad hoc responsibilities as assigned.