Administrator, Branch Office and Billing

Certus Pest Inc. • San Jose, CA

10h • $31 - $33

About The Position

Ensure accurate branch billing, accounts receivable, financial close support, and administrative execution while serving as a trusted resource for branch leadership and commercial customers. This role protects revenue, strengthens the customer experience, and keeps critical branch workflows moving with accuracy and urgency.

Requirements

• Experience in branch administration, billing, accounts receivable, office operations, or a similarly broad administrative role.
• Demonstrated ability to manage financial transactions, reconciliations, customer records, and deadline-driven workflows with accuracy.
• Proficiency with Microsoft Office and the ability to learn and navigate billing, customer management, payroll, ticketing, and purchasing systems.

Nice To Haves

• Experience with FieldRoutes, Coupa, Zendesk, Microsoft Teams, Amazon Business, or comparable platforms.
• Experience supporting commercial customer accounts, collections, payroll inputs, recruiting coordination, or employee onboarding and training.
• Experience in pest control, home services, route-based services, or another field-based branch environment.

Responsibilities

• Own monthly billing and FieldRoutes financial close activities, including coupon and bad debt review, customer-specific invoicing, check posting, purchase order maintenance, and Coupa onboarding and updates.
• Manage daily accounts receivable activity by processing autopay batches, reviewing credit card declines, preparing weekly collections reports, and completing follow-up actions to secure payment or escalate service holds.
• Manage special invoicing for approximately 45 accounts, including VIP customers, longstanding clients, key commercial accounts, and customers who refer new business. Maintain individual billing requirements, contracts, insurance certificates, billing contacts, subscription setup, and onboarding documentation with accuracy, responsive service, and consistent follow-through.
• Proactively support customer service, field operations, sales, and leadership; recognize where help is needed and step in to address urgent issues while meeting core deadlines. Resolve Field Routes issues, monitor action channels, manage Amazon Business purchasing and county licensing, and provide backup for scheduling, customer calls, sales, and retention.
• Prepare accurate technician, CSR, and manager bonus calculations for payroll processing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed