Administrator - Hultquist Place
About The Position
Hultquist Place Assisted Living Facility, a subsidiary of Lutheran Social Services Group, Inc., is seeking an experienced Assisted Living Program Administrator to join its leadership team in Jamestown, NY. The Administrator will foster a culture centered on exceptional customer service and high levels of satisfaction for residents, families, and staff. This role ensures compliance with New York State Department of Health regulations and organizational policies established by the Board of Directors. The Administrator directly supervises seven staff members and provides leadership to a team of approximately sixty employees.
Requirements
- Associate degree in a related field with 3+ years of relevant experience, including 2+ years in a supervisory role; or Bachelor’s degree in a related field with 2+ years of supervisory experience
- Minimum age of 21
- Demonstrated leadership experience in healthcare, residential care, social services, or a related field
- Experience supervising staff, managing operations, and coordinating programs
- Strong professional references demonstrating good character and leadership ability
Nice To Haves
- Bachelor’s degree in Healthcare Administration, Human Services, Business, Social Work, or related field
- Experience in assisted living, skilled nursing, or long-term care settings
- Proven ability to lead teams and manage operations effectively
- Financial and budget management experience
- Knowledge of NYS Department of Health regulations
- Licensed Nursing Home Administrator (LNHA) credential welcomed but not required
Responsibilities
- Develop and implement internal quality measures aligned with organizational goals and continuous improvement initiatives
- Coach, mentor, and support staff development and leadership growth
- Coordinate with department heads to ensure quality service delivery and timely resolution of concerns and complaints
- Maintain strong communication with residents, families, and staff, ensuring timely response to inquiries
- Lead team-based work systems and facilitate regular staff meetings
- Develop, implement, and enforce facility policies and procedures in alignment with regulatory requirements
- Ensure all services reflect the facility’s mission, philosophy, and strategic goals
- Serve as a key advisor to the CEO regarding operational concerns, service delivery, and organizational needs
- Ensure full compliance with NYS Department of Health regulations
- Oversee Quality Assurance and Safety programs, including quarterly reporting to the Board of Directors
- Participate in strategic planning and organizational development initiatives
- Identify and recommend capital and operational needs of the facility
- Partner with Finance to develop and manage annual operating budgets
- Monitor financial performance and adjust operations to meet fiscal goals
- Collaborate with HR to ensure effective staffing, training compliance, and policy implementation
- Promote positive public relations and strengthen community engagement
- Pursue ongoing professional development and encourage staff education and training
Benefits
- Competitive salary within a mission-based nonprofit environment
- Generous and comprehensive benefits package designed to support employee well-being, financial security, and work-life balance
- Supportive executive team and long-standing organizational stability
- Professional growth and leadership development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
11-50 employees
